Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nolan Provence

Evansville,Indiana

Summary

Proven expertise in customer service and issue resolution, demonstrated through a dynamic role at Victoria National Golf Course. Excelled in complaint handling and upselling strategies, achieving high levels of customer satisfaction. Skilled in fostering positive relationships and meeting critical deadlines, showcasing a blend of hard and soft skills essential for professional growth.


Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Club Service Specialist

Victoria National Golf Course
04.2024 - Current
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Helped with approximately 50 arriving members each day at Victoria National Golf Course.

Volunteer

Family Landscaping Business
03.2023 - 09.2023
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Performed planting, watering, mulching, and edging of lawns.
  • Installed lights, sprinklers and other outdoor features based on requirements.

Kitchen Staff Member

Turoni's Pizza & Brewery
02.2022 - 11.2022
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Learned other teammates' work tasks to train as backup.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

Bachelor of Science - Computer Science

University of Southern Indiana
Evansville, IN
05.2027

Skills

  • Upselling strategies
  • Building rapport
  • Complaint Handling
  • Meeting deadlines
  • Customer Service
  • Issue Resolution
  • Dispute Resolution
  • Customer Service

Timeline

Club Service Specialist

Victoria National Golf Course
04.2024 - Current

Volunteer

Family Landscaping Business
03.2023 - 09.2023

Kitchen Staff Member

Turoni's Pizza & Brewery
02.2022 - 11.2022

Bachelor of Science - Computer Science

University of Southern Indiana

Similar Profiles

CREATE PROFILE
Nolan Provence