Nolan Ridao
Fairfax,VA
Summary
Detail-oriented candidate with retail customer service experience and strong quick-learning skills. Able to adapt to new environments and maintain service quality. Focused on guest satisfaction in fast-paced teams.
Overview
16
16
years of professional experience
Work History
Uber Eats / Door Dash Driver
Uber Eats Technologies / Door Dash
Fairfax, Virginia
09.2026 - Current
- Picked up and delivered Uber Eats and DoorDash orders across assigned routes.
- Provided prompt customer service by delivering on-time orders according to customer delivery instructions.
- Checked order contents before leaving pickup locations.
- Updated customers on order and delivery status through Uber Eats and DoorDash app.
- Followed traffic laws and safety procedures during deliveries while maintaining clean driving record with no accidents or incidents.
Deckhand
Hornblower Group
Alexandria, Virginia
04.2026 - Current
- Delivered friendly guest service to create positive onboard experiences.
- Kept guest spaces, concession areas, handrails, workstations, restrooms, and deck areas clean aboard vessels.
- Worked with crew to support safe and smooth ferry and cruise operations.
- Completed opening and closing tasks, including restocking concession supplies, general cleaning, and garbage removal.
- Took orders accurately and served guests in timely manner.
- Handled payments through point-of-sale register and receipt system.
- Resolved guest concerns professionally to support positive atmosphere.
Second Officer
Scanmar Maritime Services
08.2020 - 09.2021
- Supported navigation, cargo handling, and deck operations onboard cargo ship.
- Prepared reports on navigation, charterer company matters, and medical updates promptly to support operational standards and compliance.
- Worked with multinational crew members to complete maritime tasks and resolve operational issues.
- Checked navigational equipment for accuracy and proper system performance.
- Served as link between senior management and crew members.
- Managed onboard stores inventory, including provisions, spare parts, and medical supplies.
Third Officer
Marlow Navigation /Scanmar Maritime Services
11.2013 - 08.2020
- Monitored navigation and cargo watch, supporting safe vessel operation and compliance with maritime regulations.
- Handled fire safety procedures while serving as safety officer onboard cargo ship.
- Checked all safety equipment onboard for readiness during emergency situations.
- Prepared correspondence, reports, and routine documents promptly for vessel arrival and departure clearance.
- Led safety and emergency response drills and crew safety training.
- Completed risk assessments for hazardous materials and situations onboard ship.
- Reviewed ship documents such as certificates and licenses during periodic audits to verify validity.
- Worked with multinational crew members to complete maritime tasks and resolve operational issues.
Ordinary Seaman
Marlow Navigation Philippines Inc.
02.2012 - 01.2013
- Performed general maintenance duties aboard ship, including painting, chipping rust, and cleaning decks.
- Supported navigational maneuvers, including anchoring, mooring, and docking procedures.
- Participated in regular safety drills, including abandon ship, fire, and man-overboard drills.
- Operated firefighting equipment and joined drills to stay ready for emergency situations.
- Responded quickly to orders from officers in charge while underway or in port.
- Assisted kitchen staff with basic food preparation tasks.
Navigation Deck Cadet
Marlow Navigation Philippines Inc.
10.2010 - 10.2011
- Performed general maintenance duties aboard ship, including painting, chipping rust, and cleaning decks.
- Assisted bridge watches and maintained navigational lookout duties aboard vessel operations.
- Supported navigational maneuvers, including anchoring, mooring, and docking procedures.
- Participated in regular safety drills, including abandon ship, fire, and man-overboard drills.
- Operated firefighting equipment and joined drills to stay ready for emergency situations.
- Responded quickly to orders from officers in charge while underway or in port.
- Assisted kitchen staff with basic food preparation tasks.
Education
Bachelor of Science - Marine Transportation
Asian Institute of Maritime Studies
High School Diploma -
Cavite State University
Graduate Certificate -
Bucana Elementary School
Skills
- Communication skills
- Customer service and support
- Time management and multitasking
- Attention to detail
- Reliability
- Concession management
- POS operation
- Food delivery services
- Safety awareness and practices
- Team collaboration
- Cleaning and sanitation practices
- Complaint resolution
- Office administration
- Microsoft Office proficiency
Qualifications And Trainings
- Workplace Safety Awareness
- Being An Active By Stander at Work
- De Escalation for Hospitality
- Marine Basic Safety Course
- Drug Free Workplace
- Security Awareness Training
- Flammable Materials Handling
Timeline
Uber Eats / Door Dash Driver
Uber Eats Technologies / Door Dash
09.2026 - Current
Deckhand
Hornblower Group
04.2026 - Current
Second Officer
Scanmar Maritime Services
08.2020 - 09.2021
Third Officer
Marlow Navigation /Scanmar Maritime Services
11.2013 - 08.2020
Ordinary Seaman
Marlow Navigation Philippines Inc.
02.2012 - 01.2013
Navigation Deck Cadet
Marlow Navigation Philippines Inc.
10.2010 - 10.2011
Graduate Certificate -
Bucana Elementary School
High School Diploma -
Cavite State University
Bachelor of Science - Marine Transportation
Asian Institute of Maritime Studies