Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Nolan Rivas

Staten Island,NY

Summary

Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista Trainer

Starbucks
Staten Island, NY
11.2021 - Current
  • Assessed skill levels of new and existing baristas, providing individualized training plans.
  • Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.

Education

High School Diploma -

St. Joseph High School
Staten Island, NY
05-2021

Accounting And Business Management

College of Staten Island of The City University of New York
Staten Island, NY

Skills

  • Specialty beverages knowledge
  • Leadership experience
  • Sales proficiency
  • Training background
  • Sales expertise
  • Sales Promotion
  • 2x Barista "Employee" of the Quarter
  • Promote positive interaction with the customer, enhancing customer loyalty

Accomplishments

2x Barista of the quarter

Certification

  • Barista Trainer

Languages

English
Full Professional
Spanish
Elementary

Timeline

Barista Trainer

Starbucks
11.2021 - Current

High School Diploma -

St. Joseph High School

Accounting And Business Management

College of Staten Island of The City University of New York

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Nolan Rivas