Nolan Rusk
Gilbert,AZ
Summary
RAD-T, Medical Tech, CPR and Crisis prevention intervention Certified. Trained and mentored in Business and General Management under multiple successful business owners. Entrusted with Cash procedures and transportation of Company funds without discrepancies. Entrusted with Patients and Client care exceeding company standards. Nominated for promotions in Multiple establishments through consistency, time, and perseverance.
Overview
14
14
years of professional experience
Work History
Detox Technician
310 Recovery/Detox Center Of Los Angeles
04.2019 - 10.2021
- Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Documented observations and baseline measurements in medical records.
Lead Server/Bartender
Bru's Wiffle
10.2018 - 10.2021
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Sales Associate
Vapor Delight
09.2018 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
General Manager
Steak And Stone Of Gilbert
10.2016 - 05.2018
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Lead Bartender/Server
Hash Kitchen
09.2014 - 10.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Dinning Service Supervisor
Brookedale Senior Living
05.2012 - 07.2014
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
Education
GED -
General Education Services
Tucson, AZ08.2022
Skills
- Laboratory Testing
- Nursing Assistance
- Quality Assurance
- Patient Information
- Patient Admission
- Interpersonal Communication Skills
- Infection Control Procedures
- Patient Detoxification
- Distributing Medications
- Taking Vital Signs
- Interpreting Laboratory Results
- Patient Care Plans
- Patient Assessments
- Vital Sign Monitoring
- Patient Transportation
- Counseling Session Coordination
- Electronic Medical Record Software
- Patient Observation
- Instructions and Cleaning Procedures
- Patient Discharge Consultation
- Supporting Daily Living Needs
- Therapy and Counseling
- Staff Assessments
- Paperwork and Charting
- Inpatient Care
- Team Leadership
- Time Management
- Employee Training
- Productivity Performance
- Job Assignments
- Coaching and Mentoring
- Issue and Conflict Resolution
- Overseeing Employees
- Managing Multiple Tasks
Timeline
Detox Technician
310 Recovery/Detox Center Of Los Angeles
04.2019 - 10.2021
Lead Server/Bartender
Bru's Wiffle
10.2018 - 10.2021
Sales Associate
Vapor Delight
09.2018 - 08.2021
General Manager
Steak And Stone Of Gilbert
10.2016 - 05.2018
Lead Bartender/Server
Hash Kitchen
09.2014 - 10.2016
Dinning Service Supervisor
Brookedale Senior Living
05.2012 - 07.2014
GED -
General Education Services
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