Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
- Managed a desk of over 40 hospitals/clients for whom Medical Solutions provides staffing services in the form of travel nurses and clinicians
- Served as the main point of contact for all communication going from Medical Solutions to the client and vice versa. This included updates from recruitment, payroll, clinical and all other internal departments. I succeeded in this role because my communication is clear, professional and personal.
- Developed new business throughout by desk by cold calling, leading video and in-person presentations, and developing trusting relationships with contacts
- Transitioned multiple accounts into 'MSP partnerships', in which case Medical Solutions serves the exclusive staffing agency for the client. This is the main sales goal for Medical Solutions account managers
- Navigated a fluid market by consulting clients on market bill rates, always aiming to provide an economical option for them while remaining profitable
- Averaged over 100% of month-to-month job-fill goals, as well as over 100% of internal requirements for cold calls and client talk time.
- Established, maintained and grew Organics recycling programs at commercial accounts throughout the Puget Sound region, including Amazon, Facebook, Google, the Seattle Mariners and hundreds of local schools/restaurants
- Provided full-service account management to over 1,000 customers, including data reporting and daily operational support, to ensure Cedar Grove Composting programs ran efficiently and effectively
- Generated new leads and customers through cold-calling and site visits, which gave me great experience in initiating conversation with prospects and developing relationships with eventual customers
- Negotiated service contracts with property management companies throughout the Puget Sound region, resulting in long term agreements for both Organics collection service and compostable packaging sales
- Coordinated community outreach efforts, including industry-related tradeshows, training presentations at Organics recycling accounts, and private/public tours at the Cedar Grove Composting facilities.
- Developed a benefits package specifically for collegiate partners, which was adopted into Destination Cleveland’s partnership program within a month
- Worked with alumni relations directors and residence life directors at John Carroll University to create useful tactics in the interest of utilizing college students as hybrid visitor/residents