Nolan Scrivner
Summary
Dynamic IT professional with extensive experience at Premier America Credit Union, excelling in team leadership and complex problem-solving. Proven track record in enhancing operational efficiency through process improvements and effective training. Skilled in network configuration and staff management, driving productivity and ensuring compliance with industry standards.
Overview
9
9
years of professional experience
Work History
Manager, IT Service Desk
Premier America Credit Union
02.2025 - Current
- Assisted in daily operations, supporting team members in achieving production goals.
- Learned safety protocols to maintain a secure work environment for all staff.
- Operated machinery and tools, ensuring proper usage and maintenance procedures were followed.
- Collaborated with supervisors to understand workflow processes and improve efficiency.
Supervisor, IT Service Desk
Premier America Credit Union
08.2024 - 02.2025
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new team members on operational procedures and equipment usage.
- Monitored inventory levels and coordinated restocking efforts to maintain supply availability.
- Implemented process improvements that enhanced productivity across team activities.
Team Lead, It Service Desk
Premier America Credit Union
04.2021 - 09.2024
- Led daily team meetings to enhance communication and align project goals.
- Coordinated workflow among team members to ensure timely completion of tasks.
- Assisted in training new employees on operational procedures and safety protocols.
- Implemented process improvements that streamlined operations and increased efficiency.
PC Network Specialist
Premier America Credit Union
05.2018 - 04.2021
- Configured and maintained network hardware, ensuring optimal performance across multiple sites.
- Monitored network traffic to identify and resolve issues proactively, enhancing system reliability.
- Collaborated with cross-functional teams to design and implement scalable network solutions.
- Conducted regular system audits, documenting changes and ensuring compliance with industry standards.
PC Technician
Premier America Credit Union
05.2016 - 05.2018
- Diagnosed and repaired hardware and software issues for diverse PC systems.
- Provided technical support to end-users, resolving inquiries efficiently.
- Configured operating systems and installed necessary software applications.
- Conducted routine maintenance to ensure optimal performance of computer systems.
Education
Computer Science: Information Systems
The Master's University
Santa Clarita, CA03-2025
Skills
- Team leadership
- Decision-making
- Policy and procedure development
- Teamwork and collaboration
- Hiring and training
- Complex Problem-solving
- Staff management
Timeline
Manager, IT Service Desk
Premier America Credit Union
02.2025 - Current
Supervisor, IT Service Desk
Premier America Credit Union
08.2024 - 02.2025
Team Lead, It Service Desk
Premier America Credit Union
04.2021 - 09.2024
PC Network Specialist
Premier America Credit Union
05.2018 - 04.2021
PC Technician
Premier America Credit Union
05.2016 - 05.2018
Computer Science: Information Systems
The Master's University