Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nolan Spain

Rockford,IL

Summary

Dynamic professional known for a strong work ethic and adaptability, excelling in challenging environments. Proven ability to master new skills quickly and deliver exceptional customer service. Recognized for outstanding interpersonal skills and effective leadership, with a commitment to driving team success. Aiming to leverage these competencies in a role that fosters growth and further development.

Overview

10
10
years of professional experience

Work History

Financial Clearance

UW Health
Rockford, Illinois
03.2025 - Current
  • Oversee revenue cycle processes to mitigate errors.
  • Conducted outreach by phone to ensure readiness of patients for medical consultations and procedures.
  • Managed patient accounts, ensuring accurate insurance processing.
  • Monitoring patient status post-referral, ensuring continuity of care, and addressing any issues.
  • Processed customer service inquiries, complaints, and escalations.
  • Provided guidance on complex customer service issues.

Scheduling Coordinator

Network Medical Review Co. LTD
Rockford, IL
08.2021 - 03.2024
  • Scheduling Independent Medical Exams and Workman's Compensation claims
  • Working with 20+ different clients and scheduling 100+ exams per month
  • Changing scheduling structure to abide by different client expectations and guidelines
  • Meeting deadlines and different turnaround structures per client to keep consistent EBITDA standings
  • Recruiting new physicians and examiners to our panel
  • Confirming credentialing requirements and verifying board certifications
  • Staying in contact with claimant and employees to confirm best availability and work around schedules
  • Setting up transportation, hotel stay, and air travel for claimants and examiners to facilitate successful exams
  • Preparing notification letters, medical records, and payment checks to be mailed out
  • Keeping up with high daily email volume 200+
  • Handling multi-line phone system and distributing calls across different departments
  • Recording and documenting fee schedule, credentialing changes, and any correspondence
  • Efficient working knowledge of electronic portal while monitoring user access
  • Utilized MS Office and Excel to analyze data and create spreadsheets.

Operations Manager, Customer Experience

Pandora Jewelry
Madison, WI
05.2015 - 08.2021
  • Fostered professional growth among associates and managers through tailored training.
  • Delivered consistently high customer service levels.
  • Strengthened customer relationships to drive revenue growth.
  • Ensure compliance with visual merchandising and marketing guidelines throughout store.
  • Analyzed KPI data routinely to support a results-focused sales environment.
  • Conducted edits, tracking, logging for precise inventory control.
  • Directed strategies to increase sales.
  • Implemented loss prevention techniques to mitigate risks.
  • Managed daily business operations for seamless opening and closing.

Education

High School Diploma -

Winnebago High School
Winnebago
04.2010

Skills

  • Highly proficient in all inventory control processes (ie, cycle counts, updating logs, distribution, shipping/receiving, etc)
  • Skilled in Microsoft Office (Excel, Word, PowerPoint, OneDrive, etc)
  • Trained in Lean Manufacturing and Six Sigma
  • Adept in creating a positive and motivated work environment for myself and others
  • Strong coaching and development background from current and past employers (trained and skilled with SBI and other coaching models)
  • Very comfortable and experienced with working side by side with teams and helping drive productivity and a positive team culture
  • 5 years of management and new-hire training/development experience
  • 5 years of marketing/visual merchandising experience
  • 10 years of customer service experience

Accomplishments

  • Promoted to management level position within 2 months of the start of employment with past management occupation
  • Achieved highest overall satisfaction scores of the quarter for our entire district (30 + stores) while at the head of customer satisfaction for the store
  • Chosen for relocation/promotion to different district due to skill level and willingness to progress and travel for company

Timeline

Financial Clearance

UW Health
03.2025 - Current

Scheduling Coordinator

Network Medical Review Co. LTD
08.2021 - 03.2024

Operations Manager, Customer Experience

Pandora Jewelry
05.2015 - 08.2021

High School Diploma -

Winnebago High School

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Nolan Spain