Nolan Stockman
Modesto
Summary
Dedicated professional with strong customer service and sales strategy skills. Proven ability to enhance team performance and implement effective operational workflows.
Overview
5
5
years of professional experience
Work History
Co- Owner of Hayes Industries
Hayes Industries
04.2025 - Current
- Developed operational workflows to enhance efficiency and productivity in daily activities.
- Managed inventory systems, ensuring accurate stock levels and timely replenishment.
- Trained team members on safety protocols and standard operating procedures.
- Implemented cost-saving measures through effective supplier negotiations and resource management.
- Analyzed customer feedback to improve service offerings and enhance client satisfaction.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
Laborer
United Paving
09.2024 - 09.2025
- Operated paving machinery to ensure smooth and efficient surface application.
- Assisted in site preparation, including grading and leveling surfaces for optimal results.
- Collaborated with team members to maintain safety standards on job sites.
- Performed routine maintenance on equipment to enhance reliability and performance.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Service Technician
Medicare Drop
10.2023 - 04.2024
- Diagnosed and repaired medical equipment to ensure optimal functionality.
- Conducted routine maintenance on devices, improving reliability and performance.
- Assisted in training new technicians on repair procedures and safety protocols.
- Collaborated with team members to streamline service processes, enhancing efficiency.
- Managed inventory of parts and tools, ensuring readiness for repairs.
- Responded promptly to service calls, providing exceptional customer support.
- Maintained accurate records of repairs and maintenance activities for compliance.
- Implemented quality control measures to uphold service standards and reduce errors.
- Explained diagnostic findings to customers and outlined repair or service options.
Parts Sales Representative
Western Truck Center
12.2020 - 10.2023
- Managed inventory levels to ensure optimal stock availability and timely order fulfillment.
- Developed customer relationships through effective communication and product knowledge.
- Processed sales transactions accurately using Point of Sale (POS) systems and software.
- Trained new staff on company policies, product features, and sales techniques to enhance team performance.
- Analyzed customer feedback to improve service delivery and product offerings.
- Coordinated with suppliers to source parts and negotiate pricing for enhanced profitability.
- Led initiatives to optimize showroom layout, increasing customer engagement and sales opportunities.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained extensive understanding of common problems and methods for repair.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Conducted regular inventory audits to minimize discrepancies and maintain accurate records.
- Boosted sales revenue by effectively upselling related products and services to customers.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Parts Delivery Driver
Western Truck Center
10.2020 - 10.2021
- Delivered parts efficiently to various customer locations, ensuring timely and accurate service.
- Maintained vehicle cleanliness and organization, promoting safe and effective operations.
- Collaborated with warehouse staff to streamline pick-up and delivery processes, enhancing productivity.
- Managed inventory levels by tracking delivered parts and reporting discrepancies promptly.
- Adhered to all safety regulations while operating delivery vehicles in diverse environments.
- Assisted in training new drivers on delivery protocols and best practices for efficiency.
- Provided exceptional customer service during deliveries, addressing inquiries and resolving issues effectively.
- Implemented route optimization strategies to reduce fuel costs and improve delivery times.
Education
High School Diploma -
Fred. C Beyer
Modesto, CA08-2019
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Policy and procedure implementation
- Sales strategies
- Records management
- Customer retention
- Systems management
- Innovation mindset
- Performance analysis
- Team building
- Conflict resolution
- Business strategy
- Data analysis
- Sales strategy
Timeline
Co- Owner of Hayes Industries
Hayes Industries
04.2025 - Current
Laborer
United Paving
09.2024 - 09.2025
Service Technician
Medicare Drop
10.2023 - 04.2024
Parts Sales Representative
Western Truck Center
12.2020 - 10.2023
Parts Delivery Driver
Western Truck Center
10.2020 - 10.2021
High School Diploma -
Fred. C Beyer