Nolan Stone

• Provide ongoing support to company owned hardware including Windows devices, MacBook's and iPhones.
• Maintain upkeep in Google Admin console in account creations, adjusting policies/procedures, context-aware rules, investigating system events and logs, SSO provisioning, and monitoring mobile devices.
• Utilize Kaseya as MDM for Windows devices to push necessary policies, software, patch management, investigate errors in procedures, and provide remote support to Windows users.
• Utilize Jamf to manage Apple devices including MacBook's, iPads and iPhones. Develop and extensively test configuration profiles for iPhones, MacBook's, and iPads.
• Monitor known device vulnerabilities using Qualys vulnerability remediation. Including researching vulnerabilities, fixes and deploying patches.
• Oversee the configuration and implementation of Atlassian Jira Service Management ticketing for the entire company. This included creating custom workflows, custom permissions, automations, integration with Slack, and training the company.
• Overhaul the onboarding and offboarding process utilizing Jira to streamline the process for agents.
• Maintain account creation and licensing for various systems such as RingCentral, Adobe, Office 365, DocuSign, Zoom, and eClinicalWorks.
• Work with IT Director to establish department goals and priorities.
• Continuously research and discover improvements to our policies, systems, and devices to ensure the security and functionality of our devices and organization as a whole.
• Used ticketing systems to manage and process support actions and requests.

- Troubleshoot issues with Mac computers, Windows devices, iPads, phones, Cisco devices, projectors, and smart boards.

- Utilize Jamf to manage Apple devices. Inlcuding Macbooks, iPads, iPhones, and Apple TV's.

- Utilize Microsoft Windows Server along with Active Directory to manage user group membership, device policy, and print server management.

- Successfully support multiple campuses in technical needs and prioritize issues by level of importance to resolve issues as quickly and efficiently as possible. 

- Communicate with support supervisor and offer advice on improvements to district best practices and troubleshooting steps.

-Communicate with programmer to detect and resolve end-user problems with internally developed applications and database management.

- Image devices to be configured to the organization's standard.

- Troubleshoot client TCP/IP network communications.

- Provide support and training to teachers and other IT specialists .

- Led team in customer service responsibilities by customer review and provide training for team members. - Troubleshoot and resolve technology issues for customers.

- Work with various types of computer and phone operating systems including; Mac OS X, Windows OS, Chrome OS, IOS, Android OS.

- Growing education on new technologies to understand and better serve the customers.

- Communicate clearly and logically for all customers to understand.