Nolan Thomas Garner
CHAPELHILL,NC
Summary
Enterprise Business Development Leader experienced in driving revenue growth and building strategic partnerships across technology, professional services, and facility operations industries. Developed solutions addressing complex operational challenges through expertise in technical consulting, enterprise sales, and operational program delivery. Focused on maximizing resource utilization, fostering long-term client relationships, and leading processes that result in sustainable growth.
Overview
13
13
years of professional experience
Work History
Senior Business Development & Operations Manager
City Wide Facility Solutions
Triangle Region, NC
05.2025 - Current
- Lead strategic business development and operational coordination for integrated facility services across healthcare, manufacturing, education, and commercial real estate portfolios throughout North Carolina’s Triangle region.
- Successfully developed and managed enterprise service engagements with organizations including UNC Health, Duke Health–affiliated facilities, manufacturing companies, and charter school systems.
- Develop enterprise relationships with facility executives, property owners, developers, and operations leaders managing complex commercial and industrial properties.
- Led full lifecycle opportunity development encompassing site evaluations, scope development, proposal strategy, and contract negotiation to secure new business.
- Conducted facility assessments and operational consultations for healthcare, manufacturing, and commercial facilities exceeding 750,000 square feet, identifying operational improvements and vendor consolidation opportunities.
- Collaborated with construction teams and property stakeholders on post-construction cleaning, facility turnover, and ongoing operational service programs to ensure seamless transitions.
- Support infrastructure projects including construction cleans, HVAC coordination, flooring restoration, pressure washing, and preventative maintenance programs.
Senior Business Development Manager – North America
PeopleCert International
Durham, NC
05.2023 - 12.2024
- Led end-to-end B2B sales strategies, encompassing prospecting, proposal development, stakeholder engagement, and post-sale support, to drive license adoption and increase market penetration.
- Exceeded Q1 2024 targets with 108% YoY growth in enterprise partner engagement and licensing.
- Enabled a 60% increase in direct software sales by streamlining partner enablement and product strategy.
- Worked with Managed Service Providers (MSPs) to expand usage of the full ITIL framework, promoting ITIL Intermediate and Managing Professional levels to support broader service management adoption across enterprise clients.
- Supported North American training partners as ITIL subject matter expert to enhance partner capabilities.
- Delivered recurring product trainings (ITIL, DevOps, Prince2) to internal and external stakeholders.
- Conducted public and private knowledge-sharing sessions to drive product knowledge and brand engagement.
- Acted as liaison between learning partners and end-users to troubleshoot platform issues and optimize customer outcomes.
- (ITIL, Prince2, DevOps)
Senior Business Development Manager – North America
ACI Learning
Raleigh, NC
03.2021 - 05.2023
- Developed and managed SaaS partnerships with Fortune 500 clients in finance, healthcare, and technology sectors to enhance service delivery.
- Identified and addressed cybersecurity and compliance training gaps by creating tailored learning roadmaps.
- Delivered training metrics and analytics to align programs with client needs and demonstrate ROI.
- Closed cybersecurity and compliance training gaps through custom-built learning roadmaps.
- Led onboarding and integration of ACI’s learning platforms into client LMS environments.
- Provided regular training metrics and analytics to ensure program alignment and track ROI.
- (Audit, Cyber, IT)
Senior Business Development Manager
Parker & Lynch Consulting
Dallas, TX
01.2020 - 01.2021
- Placed senior-level finance and accounting executives in leadership roles across corporate and consulting environments.
- Managed strategic consulting accounts with Fortune 1000 companies.
- Delivered customized workforce strategies to meet executive and project-based consulting needs, enhancing client satisfaction.
- Collaborated with hiring managers and practice leads to align talent strategies with financial objectives.
- Leveraged mergers and acquisitions to anticipate upcoming talent needs and offer proactive staffing solutions.
- Built talent pools focused on acquisitions, enabling rapid staffing support during organizational transitions.
- Positioned Parker & Lynch as strategic advisor during M&A events through insight-driven talent recommendations, strengthening client relationships.
Senior Business Development Manager & Customer Success Manager
AICPA-CIMA
Durham, NC
01.2018 - 01.2020
- Led customer success efforts for finance, accounting, and analytics upskilling programs to reduce churn and boost renewals.
- Closed high-impact enterprise training engagements with Shell, Apple, and Google, aligning AICPA-CIMA programs with their workforce transformation and finance upskilling strategies.
- Cultivated relationships with Fortune 1000 companies to increase adoption of certification programs.
- Served as a founding member of AICPA’s first B2B Learning and Development Team, pioneering a new enterprise-focused approach to finance education.
- Delivered a cutting-edge value proposition for the modern finance and accounting business partner through instructor-led training (ILT) and scalable SaaS-based learning platforms.
- Collaborated with Shell to co-develop finance learning case studies and internal communications highlighting ROI and L&D initiatives.
- Facilitated enterprise growth by consulting on finance transformation, learning strategy, and upskilling initiatives.
- (Finance & Accounting)
Regional Sales Manager
Global Knowledge Training
Cary, NC
01.2016 - 01.2018
- Led cross-functional sales campaigns targeting government agencies and Fortune 500 companies, managing multi-stakeholder buying groups.
- Secured multimillion-dollar contracts by navigating lengthy procurement processes and building strong relationships with procurement teams.
- Oversaw business development efforts in commercial and federal markets, achieving growth in IT and cybersecurity training solutions.
- Developed custom training proposals featuring ITIL, Cisco, Microsoft, and cybersecurity certifications.
- Delivered targeted learning and development strategies that enhanced compliance, upskilling, and workforce readiness in highly regulated sectors.
- Led quarterly strategic planning sessions with 14-member regional sales team to align account strategy and territory goals with high-demand skills in cybersecurity and cloud.
Regional Sales Executive
Global Knowledge Training
Cary, NC
01.2013 - 01.2016
- Prospected and developed new enterprise clients across Southeast, conducting needs assessments and proposing tailored training solutions that addressed specific client requirements.
- Managed a growing book of business with recurring revenue, achieving consistent top-quartile sales performance.
- Utilized consultative selling techniques to uncover client pain points, delivering tailored L&D programs that aligned with client goals.
- Delivered IT certification training solutions including CompTIA, Cisco, VMware, and Microsoft, enabling clients to close critical skill gaps in their workforce.
Education
Bachelor of Business Administration - Business Management
Campbell University
Skills
- Business development
- Account management
- Client management
- Account growth
- Account development
- Client relationships
- Partnership Development
- Sales Strategy
- Market Development
- Market Needs Assessment
- Market Intelligence
- Strategic planning
- Operational Strategy
- Operational Management
- Business Process Improvement
- Process Optimization
- Project management
- Project planning
- Process flows
- Data analysis
- Data-driven decisions
- KPI tracking
- Performance reporting
- Forecasting scheduling
- Cost Management
- Vendor Coordination
- Supplier Management
- Negotiation
- Negotiation expertise
- Team leadership
- Team collaboration
- Cross-functional communication
- Cross-functional coordination
- Organizational Change
- Operational efficiency
- High-pressure work
- Customer service
- Business development knowledge
- Project planning
- Process flows
- Negotiation expertise
- Negotiation
- Cost Management
- High-pressure work
- Revenue generation
- Forecasting scheduling
Education Certifications Courses
- Bachelor of Business Administration, Business Management, Campbell University, 2007
- Communication Skills for Business Leaders, 2022
- Introduction to IT, 2022
- ITIL Foundation, 2022
- ASLAN Certified Sales Coach, 2018
- AMA Certified – Managing Skills for New Managers, 2017
- Pursuing FMP through IFMA, Present
Timeline
Senior Business Development & Operations Manager
City Wide Facility Solutions
05.2025 - Current
Senior Business Development Manager – North America
PeopleCert International
05.2023 - 12.2024
Senior Business Development Manager – North America
ACI Learning
03.2021 - 05.2023
Senior Business Development Manager
Parker & Lynch Consulting
01.2020 - 01.2021
Senior Business Development Manager & Customer Success Manager
AICPA-CIMA
01.2018 - 01.2020
Regional Sales Manager
Global Knowledge Training
01.2016 - 01.2018
Regional Sales Executive
Global Knowledge Training
01.2013 - 01.2016
Bachelor of Business Administration - Business Management
Campbell University