Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nolan Tinsley

Dallas,TX

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience

Work History

Store Support & E-Commerce Supervisor

Whole Foods Market
11.2023 - Current
  • Supervised customer service team, ensuring efficient resolution of inquiries and issues.
  • Monitored performance metrics, identifying areas for improvement and providing feedback to staff.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Managed daily operations of e-commerce platform, ensuring timely order fulfillment and customer satisfaction.
  • Trained new staff on operational procedures and e-commerce best practices, promoting a cohesive work environment.

Regional Trainer

H-E-B Grocery
04.2020 - 11.2023
  • Delivered training sessions on operational procedures and best practices to enhance team performance.
  • Developed training materials and resources to support onboarding of new employees.
  • Evaluated training effectiveness through feedback collection and participant assessments.
  • Collaborated with management to identify skill gaps and create targeted training programs.
  • Implemented process improvements based on trainee feedback to enhance learning outcomes.
  • Maintained updated knowledge of industry trends to inform training content and strategies.
  • Achieved consistent positive feedback from trainees by utilizing interactive learning techniques during sessions.

Curbside Shopper

H-E-B Grocery
11.2019 - 04.2020
  • Efficiently selected and packed customer orders for curbside pickup, ensuring accuracy and quality.
  • Implemented best practices for safety and sanitation in the workspace, promoting a safe shopping experience.
  • Collaborated with team members to streamline order fulfillment processes, enhancing overall productivity.
  • Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Education

Bachelor of Arts - Christian Apologetics

Trinity Theological Seminary
Evansville, IN
05-2028

Associate of Arts - Biblical Studies

Faith Bible Institute
Monroe, LA
12-2016

Skills

  • Payment processing
  • E-commerce platforms
  • Order fulfillment
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Problem-solving
  • Time management
  • Critical thinking
  • Excellent communication

Timeline

Store Support & E-Commerce Supervisor

Whole Foods Market
11.2023 - Current

Regional Trainer

H-E-B Grocery
04.2020 - 11.2023

Curbside Shopper

H-E-B Grocery
11.2019 - 04.2020

Bachelor of Arts - Christian Apologetics

Trinity Theological Seminary

Associate of Arts - Biblical Studies

Faith Bible Institute

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