Nolan Weeks
Los Angeles,CA
Summary
Highly experienced and versatile hospitality professional with comprehensive expertise in all Front of House (FOH) roles. Proven ability to deliver exceptional customer service and drive operational efficiency across diverse restaurant environments. Adept at creating positive dining experiences, managing teams, and ensuring seamless service flow. Demonstrated success in roles including host/hostess, server, bartender, busser, and shift lead, with a deep understanding of restaurant operations and a commitment to exceeding guest expectations.
Overview
7
7
years of professional experience
Work History
Bartender, Server, Busser, Host
Elenas Estiatorio Greek and Mediterranean
12.2023 - Current
- Consistently prepared and served a wide range of beverages, including classic cocktails, craft beers, and fine wines, while adhering to established recipes and quality standards.
- Managed bar inventory efficiently, including ordering, stocking, and monitoring levels to minimize waste and ensure adequate supplies for service demands.
- Analyzed customer feedback and data, identifying trends and areas for improvement in service delivery, and implementing changes to optimize the customer journey.
- Anything & Everything front of the house.
Assistant Server
SR Prime Steakhouse Sky River Casino
08.2022 - 08.2023
- Provided courteous and professional service to a diverse clientele, including high-profile guests and VIPs, while maintaining a sophisticated and discreet demeanor.
- Supported servers in providing seamless and exceptional dining experiences for guests in a high-volume, fine-dining steakhouse within a casino environment.
- Demonstrated knowledge of menu items, including steak cuts, wine pairings, and special offerings, to assist servers in providing recommendations to guests.
Server
Olive Garden Italian Restaurant
03.2020 - 03.2023
- Maintained up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and guest satisfaction
- Served lunch and dinner to 50-100 guests per shift a national chain restaurant
- Swiftly and successfully resolve conflict resulting in guest satisfaction 100% of the time
Server/Busser/Cashier/Delivery Driver
Original Pete’s Pizza Pasta Grill
03.2018 - 03.2020
- Delivered orders to customers accurately and within specified timeframes.
- Processed customer transactions accurately and efficiently using POS systems.
- Cleared and reset tables efficiently to ensure quick turnaround for new guests.
Host/Busser
Joe’s Crab Shack
12.2017 - 03.2018
- Warmly greeted new and returning guests and developed relationships resulting in guest loyalty
- Answered phone calls promptly and professionally, taking reservations and providing restaurant information.
- Accommodated guests with special needs or requests, such as seating preferences or accessibility requirements.
- Resolved guest concerns or complaints with tact and diplomacy, escalating issues to management as needed.
Education
High School Diploma -
Cosumnes Oaks High School
01.2017
AA degree/transfer - undefined
Cosumnes River College
AA transfer to bachelor's degree - entertainment media management
California State University, Northridge
Skills
- Managed multiple projects of varied sizes at one time
- The ability to execute orders from ideation to completion
- Create a positive patron experience by delivering exceptional customer service to all parties
- Stay up to date with popular sales trends of different products and items
- Upkeep a clean environment for all guests and patrons to maintain quality assurance procedures and protocol
- Encourage a point of sale through effective persuasion
Languages
English
Portuguese
Spanish
Timeline
Bartender, Server, Busser, Host
Elenas Estiatorio Greek and Mediterranean
12.2023 - Current
Assistant Server
SR Prime Steakhouse Sky River Casino
08.2022 - 08.2023
Server
Olive Garden Italian Restaurant
03.2020 - 03.2023
Server/Busser/Cashier/Delivery Driver
Original Pete’s Pizza Pasta Grill
03.2018 - 03.2020
Host/Busser
Joe’s Crab Shack
12.2017 - 03.2018
AA degree/transfer - undefined
Cosumnes River College
AA transfer to bachelor's degree - entertainment media management
California State University, Northridge
High School Diploma -
Cosumnes Oaks High School
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