Results-driven Crew Leader with expertise in resolving customer complaints, enhancing team engagement, and implementing safety standards. Proven ability to train staff and optimize workflows for improved service delivery.
Overview
2
2
years of professional experience
Work History
Crew Leader
Autobell
09.2025 - Current
Resolved customer complaints effectively, ensuring satisfaction and retention.
Conducted regular team meetings to communicate goals and improve employee engagement.
Assisted in maintaining cleanliness and organization of work areas to comply with health regulations.
Collaborated with management on promotional campaigns to boost sales and customer footfall.
Trained employees in time management and proper ways to complete job duties.
Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Monitored team members to verify work quality and address concerns.
Cook
Wendys Restaurant
09.2025 - 11.2025
Prepared and cooked menu items according to established recipes and quality standards.
Maintained cleanliness and organization of kitchen workspace, adhering to safety regulations.
Assisted in training new team members on food preparation techniques and operational procedures.
Monitored inventory levels and communicated needs for supplies to ensure uninterrupted service.
Crew Leader
McDonald's
01.2024 - 10.2025
Supervised crew members to ensure efficient service delivery and adherence to operational standards.
Trained new employees on food safety protocols and customer service best practices.
Monitored inventory levels and assisted in ordering supplies to maintain stock availability.
Implemented workflow improvements to enhance speed of service during peak hours.