Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Nolan Wright

Nolan Wright

Napa,CA

Summary

Proven to enhance customer experiences and boost retention, I leveraged exceptional communication and data entry skills at InShape Family Fitness. Specializing in complaint handling and member retention strategies, I successfully implemented improvements, elevating satisfaction and engagement levels. My collaborative efforts led to significant service enhancements, underlining my commitment to results and team success.

Overview

2
2
years of professional experience

Work History

Member Experience Associate

InShape Family Fitness
01.2024 - Current
  • Addressed escalated concerns with professionalism and tact, restoring trust in our organization''s commitment to customer satisfaction.
  • Facilitated positive interactions between members by organizing events or activities that fostered a sense of community.
  • Participated in cross-functional teams focused on improving internal processes impacting Member Experience Associates'' ability to serve members better.
  • Maintained detailed records of member interactions, ensuring accurate follow-up and timely resolution of issues.
  • Supported membership acquisition efforts by participating in promotional campaigns and outreach activities targeting prospective members.
  • Built strong relationships with members through clear communication, empathy, and active listening skills.
  • Enhanced member satisfaction by promptly addressing concerns and providing personalized solutions.
  • Identified opportunities for improvement, implementing changes to enhance the member journey.
  • Proactively identified potential issues affecting members, taking action to mitigate negative impacts on their experiences.
  • Provided exceptional service by understanding member needs and recommending appropriate products or services.
  • Educated members on the benefits of various programs and services, increasing engagement levels and retention rates.
  • Assisted members in navigating online platforms, resulting in a smoother user experience and higher digital adoption rates.

Sales Associate

Zumiez
09.2022 - 09.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Busser

Hop Creek
06.2023 - 08.2023
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.

Education

Associate Degree In Nursing - Nursing

Napa Valley College
Napa, CA

Skills

  • Patience and composure
  • Exceptional communication
  • Effective Decision Making
  • Data entry proficiency
  • Community Engagement
  • Training and Onboarding
  • Sales Support
  • Feedback collection
  • Member retention strategies
  • Customer Service
  • Customer Support
  • Complaint Handling
  • Policy understanding
  • Sales strategy
  • Product Sales
  • Teamwork and Collaboration
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Relationship Building
  • Customer Relations
  • Work Prioritization
  • Product and service knowledge

Timeline

Member Experience Associate

InShape Family Fitness
01.2024 - Current

Busser

Hop Creek
06.2023 - 08.2023

Sales Associate

Zumiez
09.2022 - 09.2023

Associate Degree In Nursing - Nursing

Napa Valley College

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Nolan Wright