Nolda Noel

Admissions Specialist
AdventHealth Orlando – Orlando, FL
January 2025 – Present
• Manage front-end patient intake and registration, ensuring accuracy and compliance with insurance and regulatory standards.
• Collaborate with interdisciplinary teams to address admission challenges and streamline the patient journey.
• Provide compassionate support to patients during account follow up calls while protecting privacy and maintaining data accuracy.
• Recommend process improvements based on frontline experience.

Consumer Access Specialist Lead
AdventHealth Kissimmee Emergency Dept – Kissimmee, FL
June 2024 – January 2025
• Supervised a team of access representatives in a high-volume emergency department.
• Trained staff on policies, system use, and best practices to ensure accuracy and customer service.
• Coordinated patient flow, documentation, and verification processes during peak hours.
• Ensured consistent compliance with service standards and improved departmental efficiency.

Consumer Access Representative
AdventHealth Waterford Lakes ER – Orlando, FL
July 2023 – June 2024
• Registered patients for emergency care services, verified insurance, and ensured accurate data entry.
• Delivered excellent customer service in a fast-paced, high-stress environment.
• Educated patients on required documentation and appointment expectations.
• Supported team efforts by stepping into leadership functions as needed.

• Handled owner accounts, resolving issues, and delivering personalized service to ensure satisfaction.
• Acted as a liaison between owners and internal teams to align solutions with client expectations.
• Negotiated contracts with clients to maximize profitability.
• Resolved customer complaints in a timely manner.

• Managed staff scheduling, training, and performance for retail operations.
• Led customer service initiatives and implemented process enhancements to boost sales and satisfaction.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.