Nolen Hollingsworth
Summary
Dedicated retail store manager with years of experience in optimizing store performance and enhancing customer
service in the retail sector. Skilled in visual merchandising and staff management, with a focus on fostering a positive shopping
environment and resolving customer complaints effectively. Committed to driving sales growth and improving operational
efficiency. Eight years working in law enforcement with experience gained in problem-solving and crisis-management
techniques necessary to effectively navigate fast-paced environments. Demonstrated leadership in guiding teams to
achieve excellence through improved relationships with the public, effective solutions, communication and public safety.
Resourceful and customer-focused Assistant Manager with over two years of experience leading teams in exceeding
sales goals and customer satisfaction. Trusted relationship builder with patient communication skills.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Retail Store Manager
Tamarack
Charleston, WV
03.2022 - Current
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Coordinated stock replenishment processes as needed based on sales trends.
- Drafted detailed reports on store performance for upper management review.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Organized merchandise displays according to seasonal promotions or special events.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed engaging visual displays to enhance customer experience and drive sales.
Sworn Peace Officer
Louisville Metro Department of Corrections
Louisville, KY
10.2016 - 01.2022
- Attended regular trainings and maintained appropriate certifications.
- Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
- Maintained communications with staff and inmate body to maintain safe, effective jail environment.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Promoted rehabilitation of offenders and maintained safety of staff and residents.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Applied non-violent response tools and physical restraint during problematic situations.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Correctional Officer
Luther Luckett Correctional Complex
La Grange, KY
11.2013 - 08.2016
- Collaborated with both staff and inmates to promote safety and productivity within the prison facility.
- Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
- Inspected cells and conducted random searches of common areas.
- Detected potential threats and quickly defused conflicts.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Applied non-violent response tools and physical restraint during problematic situations.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Focused on offender rehabilitation and maintained a safe atmosphere for staff and residents.
Traffic Flagger
Flagpros
Louisville, KY
05.2012 - 11.2013
- Controlled movement of vehicular traffic through construction sites.
- Discussed traffic routing plans and location of control points with superior.
- Distributed traffic control signs and markers along site in designated pattern.
- Directed movement of traffic through sites, using sign, hand, and flag signals.
- Warned workers when approaching vehicle failed to heed signals to prevent injuries to workers.
- Informed drivers of detour routes through sites.
- Recorded license plate number of traffic control violators for police.
Assistant Manager
Pizza Hut
Crestwood, KY
06.2010 - 01.2011
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
Assistant Manager
Cinemark Tinseltown USA
Louisville, KY
04.2007 - 06.2010
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Reviewed applications for open positions and made knowledgeable hiring recommendations.
Education
BBA - Business Administration
Southern New Hampshire University
Hooksett, NH 06.2020 - 06.2022
Associate of Applied Science - Criminal Justice
Jefferson Community And Technical College
Louisville, KY 05.2010 - 05.2012
Skills
- Visual merchandiser
- Inventory management
- Conflict resolution
- Upselling and cross selling
- Safety mindset
- Market trend awareness
- Performance monitoring
- Decision-making skill
- Problem-solving
- Friendly and outgoing
Timeline
Retail Store Manager
Tamarack
03.2022 - Current
BBA - Business Administration
Southern New Hampshire University
06.2020 - 06.2022
Sworn Peace Officer
Louisville Metro Department of Corrections
10.2016 - 01.2022
Correctional Officer
Luther Luckett Correctional Complex
11.2013 - 08.2016
Traffic Flagger
Flagpros
05.2012 - 11.2013
Assistant Manager
Pizza Hut
06.2010 - 01.2011
Associate of Applied Science - Criminal Justice
Jefferson Community And Technical College
05.2010 - 05.2012
Assistant Manager
Cinemark Tinseltown USA
04.2007 - 06.2010