Summary
Overview
Work History
Education
Skills
Critical Thinking Skills
Affiliations
Timeline
Generic

NOLESHA SIMPSON

2501 Tanglewilde St. Apt 89 Houston,TX

Summary

Experienced specialist with a passion for delivering outstanding service. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Self-motivated, team player with strong organizational and interpersonal skills.

Overview

9
9
years of professional experience

Work History

Facility Service Maintenance

Metropolitan Transportation Authority
10.2023 - Current


  • Enhanced safety standards through regular inspection and repair of equipment and building systems.
  • Increased customer satisfaction by promptly addressing facility-related concerns and providing effective solutions
  • Maintained cleanliness and organization within the facility, contributing to a positive work environment for staff members.
  • Collaborated with team members to complete projects efficiently, resulting in improved facility operations.
  • Oversaw daily operations within the facility, ensuring that all tasks were completed as required and on time.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Professonal Transit Bus Operator

Metropolitan Transportation Authority
09.2022 - 10.2023
  • Utilized lifts and ramps to help handicapped passengers board shuttles
  • Communicated frequently with dispatchers regarding locations, routes and traffic conditions
  • Reported major accidents, emergencies and suspicious incidents to supervisors
  • Received and submitted passenger fares
  • Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations
  • Answered questions and provided insight into local attractions and facility amenities
  • Conducted pre-trip inspections of the bus to ensure it was safe for operation
  • Monitored passengers to ensure they followed safety regulations and paid fares
  • Responded to customer inquiries regarding routes, schedules, and transfers.

Bus Cleaner Maintenance

Metropolitan Transportation Authority
09.2021 - 09.2022
  • Enhanced bus cleanliness by thoroughly performing interior and exterior cleaning tasks.
  • Improved customer satisfaction by maintaining a clean, safe, and comfortable riding environment for passengers.
  • Completed deep-cleaning projects on buses during scheduled maintenance periods to ensure optimal sanitation.
  • Assisted in reducing vehicle downtime by promptly addressing minor repairs and reporting major issues to the maintenance team
  • Collaborated with other team members to efficiently clean multiple buses within tight time constraints for prompt service delivery.
  • Eliminated unpleasant odors through regular application of deodorizing agents in high-contact spaces such as seats, handrails, and windowsills.

Paraprofessional Aide

East Baton Rouge School Parish
08.2019 - 04.2021
  • Assisted teachers with lesson plans and classroom activities
  • Provided support to students in the form of tutoring, study skills development, and guidance counseling
  • Organized student records, including attendance data, grades, test scores, and disciplinary reports
  • Monitored student behavior in the classroom and cafeteria settings
  • Collaborated with teachers to develop individual learning plans for at-risk students
  • Encouraged positive social interaction among students through organized activities such as field trips or team building exercises
  • Helped prepare materials for presentations and demonstrations for classroom instruction
  • Administered assessments to evaluate student progress and comprehension levels
  • Provided extra help to students who needed additional assistance in understanding concepts taught by the teacher.

Customer Service Representative Team Lead

Southeastern Grocers Inc
01.2017 - 08.2018
  • Greeted customers and responded to requests for information
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift
  • Called for backup cashiers during peak times to minimize wait time for customers
  • Supported front-end procedures to keep items well-stocked to prevent shrinkage
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.

Residential Life Coordinator

Southern University And A&M College
08.2015 - 12.2016
  • Directly supervise full-time Resident Assistants, and Residential Service Technician
  • Assists with the selection process for the Resident Assistants and Residential Service Technician
  • Plans and Implements training workshops for all Residential Life staffs
  • Participates in the planning and implementation of the training course for Resident Assistants
  • Oversees the consistent enforcement of all university rules and regulations in the residence halls in their area and meets with students to discuss infractions when necessary
  • Investigates and responds to concern and complaints of students, parents, university staff members within the dormitory area
  • Provide supervision and support to undergraduate and graduate resident students, primarily during nights and weekends
  • Promoting a rich community experience, provision of co-curricular and extra-curricular programming, implementing strategies to enhance retention, and monitoring facility needs
  • Demonstrate a student-centered philosophy that encourages personal growth and development and be able to develop relationships with students that foster trust and understanding
  • Share responsibility for on-call duty rotation during evenings, nights and weekends and supervise and train RAs and student staff.

Human Resource (Reconciliation Analyst) Intern

Southern University And A&M College
05.2016 - 06.2016
  • Analyzed discrepancies between bank statements, general ledger accounts, and other documents to identify sources of errors
  • Developed and implemented procedures for reconciliation process to ensure timely completion of monthly reconciliations
  • Prepared journal entries to record, adjust, and reconcile transactions in the accounting system
  • Investigated any discrepancies or irregularities identified during the reconciliation process
  • Assisted with month-end close processes by preparing various reconciliations including balance sheet accounts.

Education

Master of Accountancy (M.Acy: Accounting) - Corporate Accounting

Strayer University
Washington, DC
06.2020

Bachelor of Science (B.Sc): Business Management - Human Resources Management

Southern University And A & M College
Baton Rouge, LA
12.2017

Skills

  • Communication Skills
  • Computer Skills
  • Creativity Attention to Detail
  • Leadership Multitasking Dependability
  • Organizational Skills
  • Problem-Solving Skills
  • Team Work Skills

Critical Thinking Skills

  • Observation
  • Analysis
  • Inference
  • Communication

Affiliations

Order of Eastern Star M.F&A.M

Phi Beta Lambda Business Fraternity Incorporated

Timeline

Facility Service Maintenance

Metropolitan Transportation Authority
10.2023 - Current

Professonal Transit Bus Operator

Metropolitan Transportation Authority
09.2022 - 10.2023

Bus Cleaner Maintenance

Metropolitan Transportation Authority
09.2021 - 09.2022

Paraprofessional Aide

East Baton Rouge School Parish
08.2019 - 04.2021

Customer Service Representative Team Lead

Southeastern Grocers Inc
01.2017 - 08.2018

Human Resource (Reconciliation Analyst) Intern

Southern University And A&M College
05.2016 - 06.2016

Residential Life Coordinator

Southern University And A&M College
08.2015 - 12.2016

Master of Accountancy (M.Acy: Accounting) - Corporate Accounting

Strayer University

Bachelor of Science (B.Sc): Business Management - Human Resources Management

Southern University And A & M College

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NOLESHA SIMPSON