NOLESHA SIMPSON
P.O. Box 420571,TX
Summary
Experienced specialist with a passion for delivering outstanding service. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Self-motivated, team player with strong organizational and interpersonal skills.
Enthusiastic teacher with several years of experience instructing students with wide range of learning abilities. Committed to creating motivational and collaborative learning environments that encourage social and emotional growth. Strategic in blending organizational skills thorough educational background. Works well with children, parents, colleagues and supervisors.
Overview
10
10
years of professional experience
Work History
Special Education Paraprofessional(SLC)
Aldine Independent School District
09.2025 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
Substitute Teacher
Aldine Independent School District
04.2025 - 09.2025
- Followed established lesson plans to continue learning trajectory.
- Provided classroom instruction outlined in teacher's lesson plans.
- Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
- Encouraged student participation and active learning in the classroom.
- Managed classroom environments to ensure a safe and productive learning experience.
- Addressed individual student needs and accommodated learning differences.
Facility Service Maintenance
Metropolitan Transportation Authority
10.2023 - 06.2025
- Enhanced safety standards through regular inspection and repair of equipment and building systems.
- Increased customer satisfaction by promptly addressing facility-related concerns and providing effective solutions
- Maintained cleanliness and organization within the facility, contributing to a positive work environment for staff members.
- Collaborated with team members to complete projects efficiently, resulting in improved facility operations.
- Oversaw daily operations within the facility, ensuring that all tasks were completed as required and on time.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Professonal Transit Bus Operator
Metropolitan Transportation Authority
09.2022 - 10.2023
- Utilized lifts and ramps to help handicapped passengers board shuttles
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions
- Reported major accidents, emergencies and suspicious incidents to supervisors
- Received and submitted passenger fares
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations
- Answered questions and provided insight into local attractions and facility amenities
- Conducted pre-trip inspections of the bus to ensure it was safe for operation
- Monitored passengers to ensure they followed safety regulations and paid fares
- Responded to customer inquiries regarding routes, schedules, and transfers.
Bus Cleaner Maintenance
Metropolitan Transportation Authority
09.2021 - 09.2022
- Enhanced bus cleanliness by thoroughly performing interior and exterior cleaning tasks.
- Improved customer satisfaction by maintaining a clean, safe, and comfortable riding environment for passengers.
- Completed deep-cleaning projects on buses during scheduled maintenance periods to ensure optimal sanitation.
- Assisted in reducing vehicle downtime by promptly addressing minor repairs and reporting major issues to the maintenance team
- Collaborated with other team members to efficiently clean multiple buses within tight time constraints for prompt service delivery.
- Eliminated unpleasant odors through regular application of deodorizing agents in high-contact spaces such as seats, handrails, and windowsills.
Paraprofessional Aide
East Baton Rouge School Parish
08.2019 - 04.2021
- Assisted teachers with lesson plans and classroom activities
- Provided support to students in the form of tutoring, study skills development, and guidance counseling
- Organized student records, including attendance data, grades, test scores, and disciplinary reports
- Monitored student behavior in the classroom and cafeteria settings
- Collaborated with teachers to develop individual learning plans for at-risk students
- Encouraged positive social interaction among students through organized activities such as field trips or team building exercises
- Helped prepare materials for presentations and demonstrations for classroom instruction
- Administered assessments to evaluate student progress and comprehension levels
- Provided extra help to students who needed additional assistance in understanding concepts taught by the teacher.
Customer Service Representative Team Lead
Southeastern Grocers Inc
01.2017 - 08.2018
- Greeted customers and responded to requests for information
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift
- Called for backup cashiers during peak times to minimize wait time for customers
- Supported front-end procedures to keep items well-stocked to prevent shrinkage
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
Residential Life Coordinator
Southern University And A&M College
08.2015 - 12.2016
- Directly supervise full-time Resident Assistants, and Residential Service Technician
- Assists with the selection process for the Resident Assistants and Residential Service Technician
- Plans and Implements training workshops for all Residential Life staffs
- Participates in the planning and implementation of the training course for Resident Assistants
- Oversees the consistent enforcement of all university rules and regulations in the residence halls in their area and meets with students to discuss infractions when necessary
- Investigates and responds to concern and complaints of students, parents, university staff members within the dormitory area
- Provide supervision and support to undergraduate and graduate resident students, primarily during nights and weekends
- Promoting a rich community experience, provision of co-curricular and extra-curricular programming, implementing strategies to enhance retention, and monitoring facility needs
- Demonstrate a student-centered philosophy that encourages personal growth and development and be able to develop relationships with students that foster trust and understanding
- Share responsibility for on-call duty rotation during evenings, nights and weekends and supervise and train RAs and student staff.
Human Resource (Reconciliation Analyst) Intern
Southern University And A&M College
05.2016 - 06.2016
- Analyzed discrepancies between bank statements, general ledger accounts, and other documents to identify sources of errors
- Developed and implemented procedures for reconciliation process to ensure timely completion of monthly reconciliations
- Prepared journal entries to record, adjust, and reconcile transactions in the accounting system
- Investigated any discrepancies or irregularities identified during the reconciliation process
- Assisted with month-end close processes by preparing various reconciliations including balance sheet accounts.
Education
Master of Science - Educational Leadership And Management
Strayer University
Washington, DC10.2022
Master of Accountancy (M.Acy: Accounting) - Corporate Accounting
Strayer University
Washington, DC06.2020
Bachelor of Science (B.Sc): Business Management - Human Resources Management
Southern University And A & M College
Baton Rouge, LA12.2017
Alternative Teacher Certification Program (ATCP) Core Subjects EC-6 - Core Subjects EC-6
Houston Community College
Houston, TXSkills
- Communication Skills
- Computer Skills
- Creativity Attention to Detail
- Leadership Multitasking Dependability
- Organizational Skills
- Problem-Solving Skills
- Team Work Skills
- Classroom management
- Lesson planning
- Student assessment
- Curriculum development
- Behavior management
Affiliations
Order of Eastern Star M.F&A.M
Phi Beta Lambda Business Fraternity Incorporated
Critical Thinking Skills
- Observation
- Analysis
- Inference
- Communication
Timeline
Special Education Paraprofessional(SLC)
Aldine Independent School District
09.2025 - Current
Substitute Teacher
Aldine Independent School District
04.2025 - 09.2025
Facility Service Maintenance
Metropolitan Transportation Authority
10.2023 - 06.2025
Professonal Transit Bus Operator
Metropolitan Transportation Authority
09.2022 - 10.2023
Bus Cleaner Maintenance
Metropolitan Transportation Authority
09.2021 - 09.2022
Paraprofessional Aide
East Baton Rouge School Parish
08.2019 - 04.2021
Customer Service Representative Team Lead
Southeastern Grocers Inc
01.2017 - 08.2018
Human Resource (Reconciliation Analyst) Intern
Southern University And A&M College
05.2016 - 06.2016
Residential Life Coordinator
Southern University And A&M College
08.2015 - 12.2016
Master of Accountancy (M.Acy: Accounting) - Corporate Accounting
Strayer University
Bachelor of Science (B.Sc): Business Management - Human Resources Management
Southern University And A & M College
Alternative Teacher Certification Program (ATCP) Core Subjects EC-6 - Core Subjects EC-6
Houston Community College
Master of Science - Educational Leadership And Management
Strayer University
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