Nolia Broadway
Raeford,NC
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in-home settings providing guidance and encouragement to patients through physical and emotional support.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
2
2
years of professional experience
Work History
Paraprofessional
Serenity Therapeutic Services
207 Stewart St, Raeford, Nc 28376
02.2024 - Current
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained open lines of communication with local emergency services, coordinating efforts during critical incidents to protect residents and property.
- Reduced emergency response times by establishing clear protocols for urgent situations involving medical issues or security concerns.
Shift Leader
Jersey Mike's Subs
4225- B Ramsey St, Fayetteville, NC 28311
05.2023 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Cashier
Family Dollar
2800 Ramsey St, Fayetteville, NC 28301
02.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Reid Ross Classical High School
Fayetteville, NC12.2021
Skills
- Behavior Management
- Effective Communication
- Helping adults with Special Needs
- Small Group and Individual Assistance
- Housekeeping tasks
- Personal Care
- Safety awareness
- Meal Preparation
- Compassionate Caregiving
- Personal hygiene maintenance
- Medication Distribution
- Medication reminders
- Nutrition monitoring
- Emotional Support
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Customer Relations
- Positive Attitude
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Decision-making capabilities
- Team motivation
- Strong verbal and written communication
- Training Assistance
- Creative Problem-Solving
- Customer Service Management
- Team Collaboration and Leadership
- Team Supervision
- Conflict Resolution
- Staff education and training
- Staff Supervision
- Staff Training and Development
- Goal Setting and Tracking
- Motivational Leadership
- Safety processes and procedures
- POS System Operation
- Assigning Work
- Shift Paperwork Completion
- Quality control assurance
Timeline
Paraprofessional
Serenity Therapeutic Services
02.2024 - Current
Shift Leader
Jersey Mike's Subs
05.2023 - 02.2024
Cashier
Family Dollar
02.2022 - 05.2023
High School Diploma -
Reid Ross Classical High School