Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nolvia Ivonne Butler

Houston,TX

Summary

  • Ability to learn new skills and accept additional responsibilities
  • ability to make decisions independently based in knowledge of insurance products and utilizing professional judgement


  • Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
  • Results-drive Account Manager & Retention accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Detail-oriented team player with strong organizational skills.
  • Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
  • Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
  • Experienced Customer Service Representative fluent in English and Spanish language . Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Commercial & Personal Lines Account Manager

InsureOne
07.2021 - Current
  • Issue certificates of Insurance
  • Process Policy changes request
  • Cancellations/Reinstatements
  • Issue ID cards
  • Policy Renewals
  • Quote Preparation
  • Coverage Review
  • Inbound and Outbound phone Call
  • Educated clients on insurance policies and procedures.
  • Met with customers to provide information about available products and policies.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Finalized sales and collected necessary deposits.
  • Identified and solicited sales prospects in agency databases.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Accomplished multiple tasks within established timeframes.



Insurance Agent

Freeway Insurance Agency
06.2020 - 07.2021
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Obtained underwriting approval by completing application for coverage.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Calculated quotes and educated potential clients on insurance options.

Loan Officer

Advance America
05.2018 - 04.2020
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed systems to efficiently track loan documents and enhance accuracy.
  • Negotiated loan terms and conditions with customers to secure best deal.

Sales Associate

Dillard's
09.2014 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

Education

Bachelor of Computer Science - Computer

UNICAH
HONDURAS
12.2000

Skills

  • Account Management
  • Client Needs Analysis
  • Sales Reporting
  • Lead Development
  • Policyholder Communication
  • Mortgage Underwriting
  • Call Center Customer Service
  • Customer Follow-Up
  • Customer Account Review
  • Property Insurance
  • New Agent Training
  • Quotes and Sales
  • Auto Insurance
  • Property and Casualty Insurance
  • Policy Renewals
  • Insurance Policy Sales
  • Personnel Management
  • Report Preparation
  • New Business Development
  • Customer Retention
  • Account Retention
  • Customer Service
  • Client Account Management
  • Commercial Lines

Certification

  • Licensed -

Languages

English
Spanish

Timeline

Commercial & Personal Lines Account Manager

InsureOne
07.2021 - Current

Insurance Agent

Freeway Insurance Agency
06.2020 - 07.2021

Loan Officer

Advance America
05.2018 - 04.2020

Sales Associate

Dillard's
09.2014 - 01.2018

Bachelor of Computer Science - Computer

UNICAH

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Nolvia Ivonne Butler