Noma Clark
Dallas
Summary
Accomplishments:
- Received Outstanding Accomplishment Awards on completion of store's grand opening by hard work and dedication preceded by six months of deadline.
Project Management:
- Worked directly with Store manage, Asst.Manager, and Department heads for cooperative communication and completion of all tasks.
Experienced with managing self-checkout systems and assisting customers effectively. Utilizes technology troubleshooting skills to resolve issues quickly. Knowledge of providing excellent customer service and maintaining smooth operational flow.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Self-Checkout Attendant
Home Depot, Inc.
Plano, TX
08.2022 - 03.2026
- Assisted customers with self-checkout processes, ensuring efficient and accurate transactions.
- Monitored checkout areas for operational efficiency and customer satisfaction.
- Resolved customer inquiries and issues promptly to enhance service experience.
- Trained new staff on self-checkout systems and customer assistance techniques.
- Optimized product placement to streamline the scanning process for customers.
- Collaborated with store management to address operational challenges effectively.
Customer Service Manager
Stein Mart
Frisco, TX
10.2000 - 12.2002
- Led customer service initiatives to enhance client satisfaction and retention rates.
- Developed training programs for staff, improving service delivery and operational efficiency.
- Implemented feedback systems to identify areas for service improvement and employee development.
- Monitored performance metrics, ensuring alignment with company standards and quality assurance goals.
- Approved returns and exchanges to ensure prompt handling for customer satisfaction.
- Analyzed sales data to identify trends, informing strategic decisions for product promotions and inventory management.
Customer Support Representative
First USA/Bank One
Dallas, TX
05.1997 - 08.2000
- Resolved customer inquiries through multiple communication channels, ensuring prompt and effective support.
- Implemented process improvements to enhance customer satisfaction and streamline service delivery.
- Trained new hires on best practices for handling customer interactions and system navigation.
- Analyzed customer feedback to identify trends and recommend actionable solutions for service enhancement.
- Maintained a daily communications log of customers to verify the number of calls precessed to comply with company guidelines.
- Assisted Team Leader with special projects on call escalations and team management,
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
Lobby Services Teller
Cullen/Frost Bank
Dallas.TX
01.1980 - 03.1986
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Managed cash drawer, balancing daily transactions to maintain financial integrity and accountability.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Education
Bachelor of Science - Business Administrations Graduated Magna Cum Laude
Colorado Technical University
Colorado Springs, CO09-2012
High School Diploma -
Jackson-High School
Jonesboro05-1969
Associate of Science - Graduated With Honors
Colorado Technical University
Colorado Springs, CO07-2008
No Degree - Word Processing
Mansfield Business School
Dallas, TX05-1988
Banking Certification - Principles of Bank Operations
American Institute of Banking
Dallas, TX04-1983
Skills
- Patience and empathy
- Efficient multitasking
- Reliability and punctuality
- Professionalism and courtesy
- Cash handling expertise
Certification
Business Concepts Professional Certification
Professional Management Certification
Timeline
Self-Checkout Attendant
Home Depot, Inc.
08.2022 - 03.2026
Customer Service Manager
Stein Mart
10.2000 - 12.2002
Customer Support Representative
First USA/Bank One
05.1997 - 08.2000
Lobby Services Teller
Cullen/Frost Bank
01.1980 - 03.1986
Bachelor of Science - Business Administrations Graduated Magna Cum Laude
Colorado Technical University
High School Diploma -
Jackson-High School
Associate of Science - Graduated With Honors
Colorado Technical University
No Degree - Word Processing
Mansfield Business School
Banking Certification - Principles of Bank Operations
American Institute of Banking
Excellence in Customer Service Awards, Business concepts Professional Certification, Professional M
The Excellence in Customer Service Awards was awarded to me because I was found to be excellent in talking with customers and treating all with courtesy and respect. This is the "Golden Rule:" treat others the way you would want to be treated.