Nomaira(Nina) Shahzadi

Customer Experience Manager

Enterprise Holdings

08.2019 - Current

Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Established performance and service goals and held associates accountable for individual performance.
Structured finance deals to increase profitability and get best approvals for customers.
Developed new employees and on-going performance assessment of current employees.
Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Built relationships with customers and community to establish long-term business growth.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Compiled and analyzed data to determine approaches to improve sales and performance.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Implemented systems and procedures to increase sales.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Communicated product quality and market comparisons by creating sales presentations.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.