Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nomandla Ntentesa

Hospitality Management
Collierville,TN

Summary

Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service. I am a young lady dedicated to maintaining strong customer loyalty with top-notch service. Organizes and stocks workstations to stay ready for any demand. Trained in food safety, allergy protocols and special dietary limitations. Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. Reliable employee Hospitality position. Offering excellent communication and good judgment.

Overview

2
2
years of professional experience
6
6
years of post-secondary education
6
6
Languages

Work History

Au Pair

Beth Shindler
Collierville, TN
04.2022 - Current
  • Offered top-notch care to 2 children at once, ranging in age from 5 to 8.
  • Met with parents about daily activities, positive developments and issues.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Planned and guided age-appropriate tasks like reading, crafts.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Kept children's areas neat and clean.
  • Provided developmentally appropriate activities for children.
  • Established and maintained safe play environment for children.
  • Monitored children's play activities to verify safety.
  • Regularly traveled with family to help with vacation activities and childcare.
  • Engaged with children on individual basis to build positive relationships.
  • Encouraged children to be understanding and patient with others.
  • Made healthy snacks and meals for 2 children.
  • Supervised children on playground to help develop physical and social skills.

Restaurant Hostess

Rory Vickers
Cape Town, Western Cape
06.2021 - 09.2022
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Checked in with servers to confirm preparedness before seating customers.
  • Documented reservations and communicated changes to guests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Restaurant Crew Member

Rory Vickers
Cape Town, Western Cape
06.2021 - 09.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Resolved customer complaints to patron satisfaction, resulting in repeat business.
  • Followed food safety protocols and best practices as instructed by ServSafe training.
  • Prepared products following restaurant, health and safety standards and procedures.
  • Addressed guest needs, questions or concerns to create optimum experience onboard.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Supported great dining and meal experiences for guests.
  • Became familiar with products to answer questions and make suggestions.

Nanny

Zovuyo Sikeyi
Cape Town, Western Cape
10.2020 - 03.2021
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Played games, worked on puzzles and read books to young children.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Traveled with families to care for children and allow parents private time.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Assisted children in dressing appropriately for day's activities.
  • Promoted language development skills through reading and storytelling.
  • Assisted with light housekeeping duties as well as running errands.
  • Engaged with children on age-appropriate level.

Education

High School Diploma -

Eben Donges High School
Cape Town
01.2016 - 12.2020

Higher Certificate in Hospitality Management - Hospitality Management

International Hotel School
Cape Town
03.2021 - 12.2021

Skills

    Guest relations management

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Timeline

Au Pair

Beth Shindler
04.2022 - Current

Restaurant Hostess

Rory Vickers
06.2021 - 09.2022

Restaurant Crew Member

Rory Vickers
06.2021 - 09.2021

Higher Certificate in Hospitality Management - Hospitality Management

International Hotel School
03.2021 - 12.2021

Nanny

Zovuyo Sikeyi
10.2020 - 03.2021

High School Diploma -

Eben Donges High School
01.2016 - 12.2020

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Nomandla NtentesaHospitality Management