Nomathemba Tshuma
San Francisco,CA
Summary
Watchful Immigration Officer with years of nineteen hands-on experience interviewing applicants and reviewing documents to assess applicant's potential citizenship. In-depth knowledge of intelligence gathering and investigative procedures. Respectful and diligent professional skillful in collecting and disseminating immigration information and conducting positive community relations. Proficient in Microsoft Office. Skilled in enforcing regulatory compliance and adherence to government requirements and adept at communicating with law enforcement to foster seamless operations.
Overview
18
18
years of professional experience
Work History
Assistant Regional Immigration Officer
Department Of Immigration Control
Victoria Falls, Zimbabwe
01.2021 - 09.2022
- Advised visitors on immigration laws governing country, consequences of breaking laws and reasons for deportation.
- Observed passengers passing through passport control areas by checking passports.
- Utilized proprietary company software to update essential documentation and track expiration and renewal dates of various visas and other immigration documents.
- Collected and arranged client documents and data for application submission.
- Resolved problems, improved operations and provided exceptional service
- Demonstrated respect, friendliness and willingness to help wherever needed
- Created plans and communicated deadlines to complete projects on time
Assistant Regional Immigration Officer
Department Of Immigration Control
Bulawayo, Zimbabwe
01.2012 - 01.2020
- Advised visitors on immigration laws governing country, consequences of breaking laws and reasons for deportation.
- Observed passengers passing through passport control areas by checking passports at Joshua Mqabuko Nkomo International Airport
- Utilized proprietary company software to update essential documentation and track expiration and renewal dates of various visas and other immigration documents.
- Collected and arranged client documents and data for application submission.
Principal Immigration Officer
Department Of Immigration Control
Beitbridge And Plumtree, Zimbabwe
06.2003 - 12.2011
- Asked visitors prearranged chain of questions to collect information on visitors entering country.
- Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
- Advised visitors on immigration laws governing country, consequences of breaking laws and reasons for deportation.
- Utilized proprietary company software to update essential documentation and track expiration and renewal dates of various visas and other immigration documents.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Education
Master of Arts - Migration
University of San Francisco
San Francisco, CA05.2024
Master of Science - International Relations
Midlands State University
Gweru, Zimbabwe12.2022
Graduate Certificate - Education
University of Zimbabwe
Harare, Zimbabwe12.2002
BBA - Business
University of Zimbabwe
Harare, Zimbabwe12.1995
Skills
- International Law
- Court Hearings
- Critical Thinking
- Microsoft PowerPoint
- Active Learning
- Client Management
- Document Organization
- Department Management
- Case Evaluations
Languages
English
Full Professional
Ndebele
Native or Bilingual
Shona
Full Professional
Timeline
Assistant Regional Immigration Officer
Department Of Immigration Control
01.2021 - 09.2022
Assistant Regional Immigration Officer
Department Of Immigration Control
01.2012 - 01.2020
Principal Immigration Officer
Department Of Immigration Control
06.2003 - 12.2011
Master of Arts - Migration
University of San Francisco
Master of Science - International Relations
Midlands State University
Graduate Certificate - Education
University of Zimbabwe
BBA - Business
University of Zimbabwe
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