Nomoto Maqosho

Medical Care Manager

Aegis Lodge

Medical Care Manager

Aegis Living Callahan House,

02.2024 - 12.2024

Caregiver

Inclusive Adult Family Home

04.2023 - 01.2024

Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Flight Attendant

South African Airways

12.1998 - 03.2020

Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Answered passenger questions and provided solutions to issues arising during flights.
Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
Resolved passenger conflicts and medical emergencies during flights.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Ensured safety and comfort of customers onboard aircraft.
Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
Relayed updates and information to passengers after confirming key details with pilot.
Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
Boosted passenger loyalty through personalized service and attention to detail.
Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
Collected and reported feedback from passengers to airline management, contributing to continuous service improvement.
Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
Assured timely departures by efficiently completing all pre-boarding tasks.

Summary

Overview

Work History

Medical Care Manager

Medical Care Manager

Caregiver

Flight Attendant

Education

Chef Assistant - Culinary

N6 Marketing Management - Marketing Management

Skills

Timeline

Medical Care Manager

Caregiver

Flight Attendant

Medical Care Manager

Chef Assistant - Culinary

N6 Marketing Management - Marketing Management

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