Nompumelelo Xaba
Washington,DC
Summary
Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Concierge
BDS Concierge
Washington, DC
03.2024 - 01.2025
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Ensured that all customer complaints were addressed in a timely fashion.
Business Development Manager
JM Busha Investment Group
Johannesburg, Gauteng
10.2017 - 08.2023
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Conducted periodic reviews of client accounts for billing accuracy and compliance purposes.
- Served as an escalation point for unresolved customer issues or disputes.
- Assisted in the development of marketing strategies aimed at increasing customer loyalty.
Client Relationship Manager
JM Busha Capital
Mbabane, Hhohho
10.2017 - 01.2019
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Conducted periodic reviews of client accounts for billing accuracy and compliance purposes.
- Provided technical support to customers when needed during product demonstrations or onboarding processes.
- Assisted in the development of marketing strategies aimed at increasing customer loyalty.
KYC Case Lead Support, Corporate and Investment Banking
Inhlonhla Asset Management
Mbabane, Hhohho
03.2014 - 09.2017
- Performed due diligence on potential customers to ensure compliance with KYC regulations.
- Developed reports for senior management regarding KYC performance metrics.
- Communicated effectively with both internal teams and external customers regarding KYC matters.
- Participated in regular meetings with stakeholders from across the organization regarding ongoing projects related to KYC functions.
- Developed training materials for employees on topics such as AML and CTF laws, regulations, and guidelines.
- Monitored customer accounts for changes in ownership or structure that may require additional KYC reviews.
- Ensured adherence to AML and CTF laws, regulations, and guidelines by monitoring transactions as necessary.
Accounting/Operations Manager
Interneuron Holdings
Mbabane, Hhohho
04.2011 - 04.2014
- Supervised a team of accounting staff members to ensure timely completion of tasks and accurate reporting of data.
- Assisted with the preparation of annual audits by gathering necessary documents and providing requested information to auditors in a timely manner.
- Maintained relationships with banking institutions for optimal utilization of services offered.
- Prepared and analyzed complex financial statements, including income statements, cash flow statements, balance sheets, budgets, and variance reports.
- Provided technical support on accounting software applications such as QuickBooks and Sage 50.
- Created ad hoc reports as needed for management review using advanced Excel functions such as pivot tables and vlookups.
Investment Officer
Interneuron Holdings
Mbabane, Hhohho
04.2009 - 03.2011
- Advised clients on their individual investment needs based on their specific goals and objectives.
- Assisted in preparing materials for board meetings, shareholder meetings, and other corporate events as needed.
- Developed and maintained relationships with external investors and clients.
- Managed day-to-day operations related to the administration of investment accounts.
- Conducted industry and market research and assisted in business development efforts.
- Reviewed company information and prepared reports on periodic financial statements, project progress reports, and other information submitted by clients.
Education
Bachelor of Science - Business And Managerial Economics
Regent Business School
South Africa10-2019
High School Diploma -
Institute of Commercial Management
United Kingdom10-2013
Skills
Client relationship management
- Attention to detail
- Problem solving
- Effective communication
- Team leadership
- Project management
- Internal controls
- Customer relationship development
- Staff training
- Package tracking
- Communication skills
- Complaint resolution
- Customer service
- Time management
- Conflict resolution
Timeline
Concierge
BDS Concierge
03.2024 - 01.2025
Business Development Manager
JM Busha Investment Group
10.2017 - 08.2023
Client Relationship Manager
JM Busha Capital
10.2017 - 01.2019
KYC Case Lead Support, Corporate and Investment Banking
Inhlonhla Asset Management
03.2014 - 09.2017
Accounting/Operations Manager
Interneuron Holdings
04.2011 - 04.2014
Investment Officer
Interneuron Holdings
04.2009 - 03.2011
Bachelor of Science - Business And Managerial Economics
Regent Business School
High School Diploma -
Institute of Commercial Management
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