Nomuunaa (Mona) Batsaikhan
Knoxville,TN
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in hospitals especially in environmental services department.
Overview
13
13
years of professional experience
Work History
Assistant Director of Operations
Crothall Healthcare Inc.
07.2022 - Current
- Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
- Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards.
- Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
- Developed and maintained strong relationships with vendors, negotiating contracts for better pricing and delivery terms.
- Evaluated employee performance regularly through appraisals, providing constructive feedback for professional growth.
- Ensured compliance with industry regulations and company policies through regular audits and risk assessments.
- Established best practices in customer service, leading to improved satisfaction rates among clients.
- Optimized resource allocation by analyzing workflow data and identifying areas for improvement in efficiency or effectiveness.
- Achieved team goals through formalized training plans, coaching, and performance management.
Field Training Manager
Crothall Healthcare
12.2020 - 07.2022
- Mentors employees, providing constructive feedback, which improves job efficiency.
- Recruits team members offering value and talent to already successful workforce.
- Alternates training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducts orientation sessions and organized on-the-job training for new hires.
- Prepares detailed outline of specific training programs
- Coordinates ongoing technical training and personal development classes for staff members.
- Evaluates success of training programs and recommended improvements to upper management to enhance effectiveness.
- Reviews and edits all training materials for accuracy and company policy compliance.
- Delivers new employee onboarding and training sessions via People Hub and LMS.
- Trains employees on job duties, responsibilities and company policies and procedures.
- Manages all exempt employee coaching, training and performance improvement actions.
- Trained and on-boarded over 100+ new hires in 2021
Operations Manager II
CROTHALL HEALTHCARE
03.2018 - 12.2020
- Established and annually reviewed standards and work procedures for all Housekeeping staff
- Planned work and staffing schedules and areas of work to ensure adequate services are rendered
- Assisted in hiring process; interview, hiring and training of new associates
- Oriented, developed, and supervised all supervisory/housekeeping staff
- Conducted regular inspections and makes recommendations to facility
- Monthly reporting of goals, accomplishments, and future plans
- Staff education and training
- Communication with staff, administration, and other departments
- Managed over 40 employees
- Increased HCAHPS score by 5%
Clinical Associate
CARILION CLINIC
12.2011 - 03.2018
- Developed effective time management, teamwork, and leadership skills
- Collaborated in interdisciplinary teams to deliver safe, quality patient care
- Communicated clearly and positively with co-workers and management
- Performed job duties at superior level
- Demonstrated service recovery skills to consistently achieve positive outcomes
- Participated in performance improvement projects
- Actively involved in supporting health of community
Internship-Medical Practice Manager
CARILION CLINIC FAMILY MEDICINE
01.2016 - 03.2016
- Observed daily operations of two family medicine offices with 40 physicians, including residents and attending
- Recognized importance of population health management and patient centered medical home
- Familiarized with monthly financial reports, safety reports, denial reports, and referral reports
Education
MASTER OF SCIENCE - HEALTHCARE ADMINISTRATION
Jefferson College of Health Sciences
Roanoke, VABACHELOR OF SCIENCE - HEALTHCARE MANAGEMENT
Jefferson College of Health Sciences
Roanoke, VASkills
- Leadership training
- Process evaluation and enhancement
- Staff development plans
- Onboarding and mentoring
- Employee Development
- Written and oral communication
- Public speaking
- Interpersonal Communication
- Organization and Time Management
- Flexible and Adaptable
- Teamwork and Collaboration
- Decision Making
- Scheduling and Coordination
- Operational Efficiency
- Quality Assurance
- Process Improvement
- Workforce Planning
- Schedule oversight
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Organizational Skills
Timeline
Assistant Director of Operations
Crothall Healthcare Inc.
07.2022 - Current
Field Training Manager
Crothall Healthcare
12.2020 - 07.2022
Operations Manager II
CROTHALL HEALTHCARE
03.2018 - 12.2020
Internship-Medical Practice Manager
CARILION CLINIC FAMILY MEDICINE
01.2016 - 03.2016
Clinical Associate
CARILION CLINIC
12.2011 - 03.2018
MASTER OF SCIENCE - HEALTHCARE ADMINISTRATION
Jefferson College of Health Sciences
BACHELOR OF SCIENCE - HEALTHCARE MANAGEMENT
Jefferson College of Health Sciences
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