Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Leesa Gibson

Stanfield,NC

Summary

Professional with extensive experience in customer service and library management, notably at Walmart and Crown Point Elementary. Proven ability to enhance student engagement through innovative event planning and instructional support. Skilled in cataloging materials and fostering team collaboration, ensuring a welcoming environment that promotes information literacy and community participation.

Overview

24
24
years of professional experience

Work History

Cashier/Customer Service Cashier

Walmart
Maryville, TN
02.2023 - Current
  • Handled returns and exchanges in accordance with store policies.
  • Maintained transaction accuracy using POS system.
  • Operated cash register to process payments via cash, check, and credit card.
  • Assisted customers over phone with inquiries regarding products and orders.
  • Resolved customer issues efficiently, escalating when necessary.
  • Trained team members on cash register operations and customer service.
  • Greeted customers warmly, providing assistance in locating merchandise.
  • Ensured cleanliness of checkout area by organizing and sanitizing surfaces.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Cashier/Customer Service Cashier

Food City
Vonore, TN
11.2020 - 02.2023
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

School Media Specialist

Crown Point Elementary
Mathews, NC
08.2006 - 06.2010
  • Maintained online catalog for books, periodicals, and materials.
  • Organized displays to enhance student engagement.
  • Conducted regular inventory checks of library materials for accuracy.
  • Supervised students during library hours to ensure proper usage.
  • Taught classes on research methods and information literacy skills.
  • Processed faculty requests for new resources, enhancing collection relevance.
  • Coached students and staff in accessing electronic and print resources.
  • Fostered welcoming library environment, encouraging community participation.
  • Organized library equipment and collections.
  • Maintained complete and accurate records of library transactions.
  • Kept resources in clean and working fashion to maintain availability for use.
  • Documented movement of library media materials and equipment.
  • Trained staff, students, and faculty on proper use of library technology to prevent damage.
  • Managed records for current catalog, audio-visual equipment and available supplies.

School Media Specialist

Niota Elementary School
Niota, TN
08.2004 - 08.2006
  • Organized book fairs and special events to promote reading among students.
  • Collaborated with classroom teachers to develop meaningful learning activities that incorporate library resources into the curriculum.
  • Provided instruction to staff and students on the use of library resources, technology tools, and research strategies.
  • Coordinated with teachers to create a collection of materials that support curriculum objectives.
  • Engaged parents in volunteering opportunities at the school's media center.
  • Trained staff, students, and faculty on proper use of library technology to prevent damage.
  • Helped teachers incorporate literacy skills and build love of education in students.
  • Enhanced library offerings by searching catalogs and recommending new purchases.
  • Managed records for current catalog, audio-visual equipment and available supplies.
  • Processed faculty requests for new resources.

School Librarian

St John Neumann Catholic School
Knoxville, TN
07.2001 - 06.2004
  • Organized book displays to promote student engagement.
  • Maintained accurate records of patron borrowing history for effective tracking.
  • Assisted teachers in developing library-based lesson plans tailored to curriculum needs.
  • Monitored overdue items and enforced borrowing policies to ensure compliance.
  • Prepared comprehensive reports on circulation statistics, acquisitions, budgeting, and collection usage.
  • Created and organized school library inventory, entering data into management systems.
  • Researched, selected, and acquired age-appropriate children's books and materials.
  • Conducted training sessions for staff and students on library technology use.

Education

Master of Science - Library And Information Science

Florida State University
Tallahassee, FL
04-1992

Bachelor of Arts - Psychology

Georgia State University
Atlanta, GA
12-1987

Skills

  • Library management
  • Team collaboration
  • Instructional support
  • Student supervision
  • Customer service
  • Information literacy
  • Event planning
  • Cataloging materials

Affiliations

  • Volunteer at the animal shelter socializing animals and behavior testing the dogs.

References

References available upon request.

Timeline

Cashier/Customer Service Cashier

Walmart
02.2023 - Current

Cashier/Customer Service Cashier

Food City
11.2020 - 02.2023

School Media Specialist

Crown Point Elementary
08.2006 - 06.2010

School Media Specialist

Niota Elementary School
08.2004 - 08.2006

School Librarian

St John Neumann Catholic School
07.2001 - 06.2004

Master of Science - Library And Information Science

Florida State University

Bachelor of Arts - Psychology

Georgia State University

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