Nona Johnson

Work History

Cake Decorator

Dairy Queen Grill & Chill

11.2023 - 02.2024

Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Kept work area safe and sanitized by washing utensils, tools, and countertops.
Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
Improved bakery sales by creating innovative cake designs for holidays and special events.

Head Baker/Assistant Manager

Harrods Perk & Chill

03.2022 - 02.2023

Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
Conducted thorough quality control checks on all products before sale, ensuring compliance with food safety standards and customer expectations.
Managed training, disciplining and motivating employees.

Assistant Manager

Dollar General

01.2012 - 06.2014

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Mentored team members to enhance professional development and accountability in workplace.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Increased sales through effective merchandising strategies and targeted promotions.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Production Worker

Hitachi Automotive Systems Americas

11.1995 - 01.2009

Followed safety procedures and guidelines to maintain safe working environments.
Used equipment properly to avoid workplace hazards or injuries.
Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Resolved issues quickly to maintain productivity goals.

Summary

Overview

Work History

Cake Decorator

Head Baker/Assistant Manager

Assistant Manager

Production Worker

Education

Associate of Science - Medical Billing And Coding, Medic

High School Diploma -

Skills

Photography

Timeline

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