Summary
Overview
Work History
Education
Skills
Profile Of Skills
Timeline
Generic

Nona Jordan

Natchitoches,LA

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Proven skills in leadership, management, organization, creativity, and problem solving. Enjoys working with a diverse group of people; thrives on collaborating with team and colleagues.

Overview

16
16
years of professional experience

Work History

PROPERTY MANAGER

CAMPUS ADVANTAGE - THE QUAD
03.2018 - Current
  • Responsible for the overall leadership and direction of the Residential Community in line with the business plan
  • Responsible for the oversight of both professional and student staff
  • Oversight of human resources for the property; recruitment, training and supervision
  • Responsible for staff schedules, time off requests and payroll
  • Responsible for training, development and growth of the staff
  • Responsible for ensuring compliance with all agreements, leases, and contracts pertaining to the Property
  • Oversight of facilities management for the property, including developing, implementing and overseeing Risk Management/Loss Prevention Programs and all cap-ex projects
  • Responsible for the oversight of turn and make ready units expediently
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Kept properties in compliance with local, state and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Responsible for property inspections; daily, monthly, and quarterly
  • Responsible for the implementation and control over budget, expenditures and accounts receivable and accounts payable
  • Responsible for the development of yearly budget, including 5 and 10 year cap ex budget
  • Responsible for the development of property tier rate schedule and implementation of schedule
  • Oversight of delinquency, monthly write offs and evictions
  • Handle emergency or problem situations in an efficient and effective manner to ensure the safety and well-being of residents
  • Works directly with the corporate marketing team to reach a goal of 100% occupancy
  • Responsible for the development of yearly and monthly marketing plans
  • Responsible for addressing questions or concerns from parents, residents and various university constituents.

GENERAL MANAGER

CAMPUS LIVING VILLAGES - LOUISIANA STATE UNIVERSITY
05.2017 - 03.2018
  • Responsible for the management of a 480-bed residential community
  • Responsible for the oversight of both professional and student staff
  • Coordinate and implement a comprehensive marketing and sales plan
  • Oversight of human resources for property; recruiting, training and supervision
  • Coordinates programs and efforts to ensure occupancy growth
  • Responsible for the development and growth of staff
  • Responsible for the implementation and control over budget
  • Work with various departments and organizations on Campus in order to maintain a healthy partnership
  • Designed and implemented turn and make ready plans.

ASSISTANT GENERAL MANAGER

CAMPUS LIVING VILLAGES, NORTHWESTERN STATE UNIVERSITY
05.2008 - 05.2017
  • Responsible for leasing and assisted with operation of three properties totaling 1,500 beds
  • Conference and short stay coordinator
  • Assisted in the design, content and implementation of the Universities Leadership Retreat for student leaders
  • Coached and mentored students and student staff
  • Served on the CLV audit and compliance team
  • Assisted at Villages in New Orleans and Philadelphia with training and organization and implementation of projects
  • Oversight of judicial sanctioning and judicial education
  • Compiled and assisted in the implementation of the Village Master Calendar
  • Assisted in achieving 100 percent occupancy since being employed (8 years)
  • Liaison with University Living, Learning Communities and the Universities Living Learning Community Directors
  • Served on University's Diversity Committee
  • Served on the University's Drug and Alcohol Policy Committee
  • Serves on the University's Occupancy Management Committee
  • Serves on the University's Programming Committee
  • Works with the Athletic Department and Coaches on student athlete housing
  • Chairperson of the Village CASA internal review committee.

Education

MASTERS OF ARTS IN STUDENT PERSONNEL SERVICES -

NORTHWESTERN STATE UNIVERSITY
Natchitoches, LA
01.1993

BACHELOR OF ARTS IN GENERAL STUDIES -

NORTHWESTERN STATE UNIVERSITY
Natchitoches, LA
01.1990

Skills

  • Compliance Monitoring
  • Property Management
  • Maintenance Scheduling
  • Staff Management
  • Vendor Management
  • Customer Service-Focused
  • Financial Budgeting and Reporting
  • Operations Management
  • Occupancy Management
  • Marketing and Sales Management

Profile Of Skills

  • Human Resources Management and Supervision
  • Strong Interpersonal Skills
  • Guidance and Leadership to Residential Community
  • Planning and Organization
  • Performance Improvement
  • Problem Solving
  • Occupancy Management
  • Project Leadership
  • Project Management
  • Budget Planning & Cost Control
  • Marketing & Sales Management
  • Training & Development
  • Operations Management

Timeline

PROPERTY MANAGER

CAMPUS ADVANTAGE - THE QUAD
03.2018 - Current

GENERAL MANAGER

CAMPUS LIVING VILLAGES - LOUISIANA STATE UNIVERSITY
05.2017 - 03.2018

ASSISTANT GENERAL MANAGER

CAMPUS LIVING VILLAGES, NORTHWESTERN STATE UNIVERSITY
05.2008 - 05.2017

MASTERS OF ARTS IN STUDENT PERSONNEL SERVICES -

NORTHWESTERN STATE UNIVERSITY

BACHELOR OF ARTS IN GENERAL STUDIES -

NORTHWESTERN STATE UNIVERSITY

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