Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Nona Vance

San Antonio,TX

Summary

Experienced in collaborating with diverse teams to meet needs, improve processes, and exceed requirements. Seasoned professional who thrives in dynamic environments. Diligent work ethic and strong communication skills. Excels at effectively prioritizing tasks and delivering exceptional results.

Overview

7
7
years of professional experience

Work History

Warranty and Customer Quality Supervisor

Econtrols and FW Murphy
07.2016 - 04.2019
  • Led the Customer Warranty Department, setting annual Key Performance Indicators (KPIs), revitalizing team performance, and providing guidance and training to enhance skills
  • Conducted interviews to recruit new team members, ensuring alignment with departmental goals and standards
  • Reviewed warranty reports for accuracy and compliance before submission to customers, making critical decisions on warranty acceptance or rejection
  • Utilized data analysis techniques to identify patterns, correlations, and trends, enabling proactive decision-making on potential recalls or customer notifications related to quality issues
  • Produced comprehensive reports for senior management, operations, and sales departments, facilitating informed decision-making and strategy development
  • Directed Root Cause Analyses (RCAs) and delivered conclusive reports to customers, ensuring transparency and resolution of issues
  • Conducted weekly support calls with the warranty team in China, fostering collaboration and addressing challenges effectively
  • Reported monthly Customer Parts Per Million (PPM) metrics and provided weekly updates on pivotal projects and Kaizen activities.

Quality Engineer II

Tower International
06.2015 - 05.2016
  • Managed and nurtured customer quality relationships, providing dedicated technical support to prestigious clients including BMW, Volkswagen, Toyota, and others
  • Conducted internal audits to ensure strict compliance with TS (Technical Specifications) requirements, maintaining high standards of quality assurance
  • Led Root Cause Analyses (RCAs) for safety, process, and product improvements, driving initiatives to enhance overall quality and performance
  • Employed data collection and analysis techniques to identify potential recalls or implement containment actions, contributing to proactive risk management
  • Reviewed out-of-tolerance measurements to assess customer risk associated with part performance, implementing corrective actions as necessary
  • Traveled to customer sites to facilitate meetings and uphold strong customer relations, fostering collaborative partnerships and resolving issues effectively.

Quality Engineer I/II

NIFCO America
04.2012 - 06.2015
  • Internal Product and Process Quality Engineer
  • Spearheaded internal product and process quality initiatives, driving continuous improvement efforts, and ensuring adherence to quality standards
  • Directed and supported the quality inspection team, overseeing operations to enhance product quality and efficiency
  • Cultivated and managed customer relationships, negotiating and resolving constraints and requirements to meet customer needs effectively
  • Approved injection mold repairs and new material introductions, ensuring compliance with quality standards and specifications
  • Updated and implemented Process Failure Mode and Effects Analysis (PFMEA) protocols, contributing to process optimization and risk mitigation
  • Led problem-solving activities, addressing quality issues and implementing corrective actions to enhance overall performance
  • Acted as the primary point of contact for numerous customers, providing responsive and effective support to address inquiries and resolve issues
  • Supported supplier audits to maintain quality standards and strengthen supply chain relationships
  • Assisted in TS (Technical Specifications) audits to ensure compliance with industry standards and regulations
  • Facilitated quality meetings to promote awareness and disseminate performance-related information across teams
  • Provided regular updates to leadership on customer quality performance metrics, including Parts Per Million (PPM), to drive continuous improvement initiatives and meet organizational goals.

Education

Master’s Degree - Data Analytics

SNHU
NH, USA

Bachelor’s Degree - Industrial Engineer

International Black Sea University
Tbilisi, Georgia

Skills

  • MS Excel
  • Power Point
  • Word
  • Power BI
  • Python
  • R
  • Tableau
  • SQL
  • PDCA problem solving techniques
  • FMEA
  • Data Visualization and Presentations
  • Data Analysis

Languages

English
Full Professional
Russian
Native or Bilingual
Georgian
Professional Working

Timeline

Warranty and Customer Quality Supervisor

Econtrols and FW Murphy
07.2016 - 04.2019

Quality Engineer II

Tower International
06.2015 - 05.2016

Quality Engineer I/II

NIFCO America
04.2012 - 06.2015

Master’s Degree - Data Analytics

SNHU

Bachelor’s Degree - Industrial Engineer

International Black Sea University

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Nona Vance