Summary
Overview
Work History
Education
Skills
Performance Profile
Timeline
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Nonah Hadnot

Phoenix,AZ

Summary

Dynamic professional with extensive experience at TEKsystems, excelling in onboarding operations and data management. Proven track record in leading high-impact projects, enhancing compliance standards, and optimizing processes. Skilled in stakeholder collaboration and performance monitoring, driving efficiency and accuracy in operations. Proficient in Excel, with a strong focus on achieving organizational goals.

Overview

10
10
years of professional experience

Work History

Senior Onboarding Operations Associate

TEKsystems
Tempe, AZ
12.2020 - Current
  • Managed end-to-end onboarding operations for contractors, clients, and internal teams across multiple regions, ensuring streamlined processes and data consistency throughout the post-offer lifecycle.
  • Oversaw 12 high-impact projects involving 500+ personnel, ensuring contractual obligations were met through efficient coordination, data tracking, and performance monitoring.
  • Led a team of 5 analysts to track and manage the onboarding lifecycle of 1,000+ resources, focusing on data accuracy, compliance standards, and process optimization.
  • Acted as the primary escalation point in the absence of supervisory staff, using data-driven judgment to resolve issues related to stakeholder expectations, compliance requirements, and service delivery.
  • Facilitated cross-functional communication among Talent, Producing Partners, and Clients to ensure transparent, real-time updates and alignment across key phases of the onboarding process.
  • Maintained secure, compliant records management, overseeing the procurement, retention, and disposal of sensitive data in line with internal protocols and industry standards to reduce organizational risk.

Office and Billing Lead Adjuster

Flagstaff Urgent Care
Flagstaff, AZ
06.2019 - 05.2020
  • Managed daily operations and data workflows within the claims adjustment department, ensuring accurate billing processes and compliance with internal standards and regulatory requirements.
  • Oversaw the complete billing lifecycle, including data reconciliation, audit reviews, and discrepancy resolution, to maintain financial accuracy and operational efficiency.
  • Collaborated with cross-functional stakeholders-insurance providers, clients, and internal departments-to validate claim data and resolve processing issues, reducing turnaround time.
  • Supervised and trained a team of support staff, delegating tasks and introducing performance metrics and process improvements that enhanced data accuracy and team efficiency.
  • Maintained accurate data entry and record integrity across billing and claims systems, with a strong emphasis on confidentiality and quality control.
  • Generated and analyzed billing reports, account summaries, and status dashboards to provide actionable insights to management and inform client communications.
  • Prepared audit-ready documentation and ensured compliance with regulatory and internal data policies, supporting smooth execution of external and internal reviews.
  • Enhanced data accuracy and reporting efficiency by identifying workflow inefficiencies and implementing standardized procedures and process automation tools.

Data Analyst

Northern Arizona University Office of Development and Alumni Engagement
Flagstaff, AZ
06.2015 - 05.2019
  • Analyzed and segmented prospect data by leveraging internal and external relationship networks (e.g., alumni, employers, and families) to support data-driven fundraising campaigns.
  • Utilized research tools such as LexisNexis and iWave to extract and analyze public data, assessing donor capacity and affinity to guide strategic outreach efforts.
  • Developed comprehensive donor profiles and insight-driven reports, enabling informed decision-making and prioritization in campaign planning.
  • Optimized data management processes across Excel and CRM platforms, improving data accuracy and reporting speed-resulting in a 2% increase in recurring donations.
  • Collaborated with cross-functional teams to align data strategies with organizational fundraising goals, enhancing prospect targeting and donor engagement performance.

Education

Bachelor of Arts - Holocultural Studies, Business Administration, Japanese Language and Culture

Northern Arizona University
Flagstaff, AZ
05.2019

Skills

  • Onboarding operations
  • Data management
  • Compliance standards
  • Project coordination
  • Record management
  • Financial reconciliation
  • Stakeholder collaboration
  • Data analysis
  • Reporting accuracy
  • Team leadership
  • Performance monitoring
  • Effective communication
  • Forecasting
  • Process improvements
  • Customer service
  • Administrative support
  • Deadline management
  • Issue researching and resolution
  • Proficient in EXCEL
  • Workload prioritization
  • Procedure development
  • Problem-solving aptitude

Performance Profile

Proficient in generating accurate, high-quality documentation and structured data outputs to support workflow optimization and data-driven decision-making., Experienced in extracting, analyzing, and interpreting relevant datasets while partnering with cross-functional teams to identify process improvements and implement actionable solutions., Collaborated weekly with compliance teams to review and validate audit data, ensuring accuracy, regulatory adherence, and timely resolution of discrepancies.

Timeline

Senior Onboarding Operations Associate

TEKsystems
12.2020 - Current

Office and Billing Lead Adjuster

Flagstaff Urgent Care
06.2019 - 05.2020

Data Analyst

Northern Arizona University Office of Development and Alumni Engagement
06.2015 - 05.2019

Bachelor of Arts - Holocultural Studies, Business Administration, Japanese Language and Culture

Northern Arizona University

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Nonah Hadnot