NONCEDO NOSIPHO TALENI
Durban,South Africa
Overview
2027
2027
years of professional experience
Work History
Banqueting Waiter
Coastlands on The Ridge Hotel
Durban
- Welcoming guests with a warmly and professionally
- Accompanying guests to their designated tables
- Taking food and drinks orders efficiently and serving guests with the food and drinks ordered
- Setting up banquet venue according to event requirements
- Ensuring correct service sequence is followed
- Clearing tables and maintaining cleanliness throughout the event
- Assisting with buffet service where applicable
- Responding promptly to guest requests and special requests
- Working closely with kitchen and event staff to ensure smooth service
- Handling guest concerns or complaints professionally
- Breaking down and cleaning the venue after the event
- Following health and safety regulations at all times
Call Center Consultant
CCI Contact Centre
Durban
12.2018 - Current
- Currently working in a Customer Services based role in the U.K campaign, handling complaints, assisting customers with general queries and their accounts by providing the best level of customer service
- Handling high-volume calls
- Worked in U.K Campaign in the Technical team, dealing with technical issue complaints
Receptionist
Coastlands on The Ridge Hotel
Durban
12.2016 - 04.2018
- Welcoming guests with a warm smile
- Checking in and checking out guests
- Dealing with complaints and enquiries
- Filing paperwork
- Handling incoming and outgoing calls
- Assisting with concierge duties
- Assisting with individual and group reservations
- Modifying queries that come back from head office
- Shadowing and assisting on supervisor duties
Waitress
Gecko Lounge Restaurant
Amanzimtoti
01.2014 - 11.2015
- Greeting and welcoming the guests
- Handing out the menus and assisting with menu choices
- Taking food and drinks orders
- Serving food and clearing of tables
- Assist kitchen staff with preparing food orders
- Exceeding guest expectations and offering excellent service with a smile
Education
Grade 12 - IsiZulu First Language, English Home Language, Mathematical Literacy, Economics, History, Life Orientation, Life Sciences
African Visionary Secondary School
Durban01-2013
Hospitality Management - Accommodation Management, Hospitality Management, Events Management, Financial Management, Health and Safety
Umbumbulu Coastal College
Durban12-2011
Computer Course - undefined
Hospitality Training Group
Durban01-2009
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
Timeline
Call Center Consultant
CCI Contact Centre
12.2018 - Current
Receptionist
Coastlands on The Ridge Hotel
12.2016 - 04.2018
Waitress
Gecko Lounge Restaurant
01.2014 - 11.2015
Hospitality Management - Accommodation Management, Hospitality Management, Events Management, Financial Management, Health and Safety
Umbumbulu Coastal College
Computer Course - undefined
Hospitality Training Group
Banqueting Waiter
Coastlands on The Ridge Hotel
Grade 12 - IsiZulu First Language, English Home Language, Mathematical Literacy, Economics, History, Life Orientation, Life Sciences
African Visionary Secondary School