Well-qualified Human Resources Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
24
24
years of professional experience
Work History
Human Resources Specialist
United States Army Reserve Command
2019.05 - 2020.07
Task: Supervised and trained four personnel on administrative functions of all CCJ4 operations and organizational tasks while enforcing 100% federal policies and procedures
Action:
Standardized office structures and processes to promote collaboration and increased performance
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Created, prepared and delivered reports to various departments
Prepared agendas and took notes at meetings to archive proceedings
Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs
Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events
Screened visitors and issued badges to maintain safety and security
Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
Result: Achieved 100% qualifications of personnel and maximum productivity levels.
Owner
Vet2Vet Cleaning Services Company LLC
2017.04 - 2019.05
Task: Managed day-to-day business operations
Action:
Established and implemented key internal functions resulting in 50% increase in overall efficiency
Managed day-to-day business operations, resulting in 30% increase in client satisfaction ratings
Conducted statistical analyses to gather data for operational and forecast team needs, resulting in 20% reduction in operating costs
Trained and motivated employees to perform daily business functions, resulting in 40% increase in employee productivity
Introduced new methods, practices, and systems to reduce turnaround time by 35%
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization, resulting in 75% increase in staffing efficiency
Consulted with customers to assess needs and propose optimal solutions, resulting in 15% increase in customer satisfaction ratings
Prepared bank deposits and handled business sales, returns, and transaction reports, resulting in 100% accuracy rate in financial transactions.
Result: Achieved organizational objectives and established high-performance company culture.
Recruiting Coordinator
Blue Cross Blue Shield Of New Jersey
2017.01 - 2017.04
Task: Worked with recruiting teams and human resources representatives to accomplish hiring objectives
Action:
Scheduled interviews, conducted reference and background checks, updated applicant tracking system, prepared employment and benefits enrollment paperwork for new hires
Verified applicant references and employment details
Scheduled and conducted 40 interviews each week
Supported programs by preparing worksheets, gathering communication materials and coordinating meetings
Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews
Montefiore Medical Center, Montefiore Medical Group
2016.01 - 2016.09
Task: Provided overall gate-keeping information and management support
Action:
Improved Provider Service department by executing extensive, multifaceted, sensitive, and confidential clerical roles by 50%
Monitored and directed incoming mail and prepared outgoing mail by 100%
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel by 75%
Reduced intake time by developing application tracking and filing systems by 30%
Result: Improved Provider Service department and reduced intake time.
Office Manager
Mr. Christmas Inc
1997.01 - 2015.12
Task: Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
Action: Prepared meeting rooms and materials and recorded important information
Maintained computer and physical filing systems
Sourced vendors for special project need and negotiated contracts
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
Responded promptly to incoming and outgoing phone and email communications, representing company in a professional manner
Answered product and service questions, suggesting other offerings to attract potential customers
Responded to customer requests for products, services and company information
Processed purchase orders, expense reports, and invoices, maintaining accurate budget tracking and reporting.
Education
Graduate Certificate - Human Resources Management
Capella University
Minneapolis
09.2022
Master of Arts - Human Resources Management
American Military University
Charles Town, WV
08.2014
Bachelor of Arts - Psychology
Baruch College (CUNY)
Bronx, NY
08.2009
Skills
MS Office Suite
Integrated Talent Management
PeopleSoft
Recruitment
Staff Scheduling
Perfect Compliance
Applicant Tracking Systems
Event planning
Complex travel scheduling
Vendor management
Vendor sourcing and contract negotiation
Budget tracking and reporting.
Timeline
Human Resources Specialist
United States Army Reserve Command
2019.05 - 2020.07
Owner
Vet2Vet Cleaning Services Company LLC
2017.04 - 2019.05
Recruiting Coordinator
Blue Cross Blue Shield Of New Jersey
2017.01 - 2017.04
Administrative Supervisor
Montefiore Medical Center, Montefiore Medical Group
2016.01 - 2016.09
Office Manager
Mr. Christmas Inc
1997.01 - 2015.12
Graduate Certificate - Human Resources Management
Capella University
Master of Arts - Human Resources Management
American Military University
Bachelor of Arts - Psychology
Baruch College (CUNY)
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