Camila Gaviria
Queens,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Front Desk Coordinator/Lead Key Holder
Skinprologica
01.2022 - 10.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
- Resolved customer problems and complaints.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Sterilized equipment for patient treatments.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Dental Assistant Intern/Front Desk Receptionist
William S. Harwayne D.M.D
06.2012 - 08.2012
- Restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared dental rooms and materials.
- Contributed to a positive work environment by collaborating effectively with the dental team members.
- Staged tray for procedures by arranging dental instruments and equipment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
Education
No Degree - Health Sciences
Queensborough Community College of The City University of New York
Oakland Gardens, NYEsthetics - Esthetics
Christine Valmy International School For Esthetics, Skin Care & Makeup
New York, NY01.2018
Skills
- Problem-Solving
- Time Management
- Respectful and Compassionate
- Multitasking and Organization
- Verbal and written communication skills
- Data Entry
- Customer and client relations
- Office Management
- Multi-Line Telephone Systems
- Fluent in Spanish and English
Languages
Spanish
Full Professional
Timeline
Front Desk Coordinator/Lead Key Holder
Skinprologica
01.2022 - 10.2022
Dental Assistant Intern/Front Desk Receptionist
William S. Harwayne D.M.D
06.2012 - 08.2012
No Degree - Health Sciences
Queensborough Community College of The City University of New York
Esthetics - Esthetics
Christine Valmy International School For Esthetics, Skin Care & Makeup
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