Shalom Paul
Erie,PA
Summary
Results-driven Technical Product Owner with 12+ years in product strategy and AI-enabled innovation within insurance, banking, and payments. Led successful implementations of Guidewire and Salesforce, driving agentic AI initiatives and aligning market requirements with actionable roadmaps. Collaborated across business, engineering, and compliance teams to deliver impactful outcomes.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Lead Technical Consultant
Berkshire Hathaway - Guard Insurance
02.2026 - Current
- Architected AI agents to convert Figma designs into reusable MudBlazor components and generate Gherkin-style user stories, reducing documentation time by 30%.
- Architected custom AI agents to convert Figma designs into reusable MudBlazor components and generate Gherkin-style user stories, cutting documentation time significantly.
- Led implementation of the Sapiens appetite checker engine within the agent portal, strengthening insured risk validation and integration.
- Reverse-engineered legacy SQL logic, migrating business rules into serverless C# Azure Functions to enhance system performance.
Technical Product Owner
Solventum (3M)
04.2025 - 01.2026
- Defined the roadmap for customer onboarding and the payment portal, accelerating delivery and improving adoption.
- Defined roadmap for customer onboarding and payment portal, accelerating delivery and enhancing user adoption.
- Implemented Cloudflare Workers for secure user access, enhancing access control and reducing response times.
- Partnered with UX/UI to prioritize AEM component requirements, streamlining content publishing workflows.
Product Owner - Corporate Risk and Data Analytics
Allstate Insurance
12.2022 - 03.2025
- Launched Guidewire ClaimCenter, enabling end-to-end P&C claims lifecycle management aligned with enterprise risk objectives.
- Launched Guidewire ClaimCenter to streamline end-to-end P&C claims lifecycle management in alignment with enterprise risk objectives.
- Improved customer retention by 40% through prioritization of Guidewire features based on market loss trends and policyholder feedback.
- Designed automated SQL pipelines for weekly financial and claims analytics, reducing manual reporting time by 70%.
Product Owner - Payment and API
Fairstone Bank
03.2021 - 10.2022
- Built a strategic API/SDK roadmap that drove a 20% increase in revenue from API-based products.
- Oversaw regulatory reporting for Walmart co-brand credit card program, ensuring compliance with issuer/acquirer standards.
- Coordinated UAT and release planning for co-brand card features, enhancing rewards, account management, and payments functionality.
- Executed migration of 1M+ customer records to new CRM platform through complex SQL-driven data migration.
Senior Business Analyst
Insurity - Chubb, AIG, Starr
04.2017 - 03.2021
- Migrated legacy data into Insurity Datahub and configured business rules to facilitate real-time analytics and expedite claim resolution.
- Led cross-functional teams to implement solutions enhancing operational efficiency and customer satisfaction.
- Analyzed business requirements to develop comprehensive documentation and process maps for stakeholders.
- Facilitated workshops to gather insights from clients, translating needs into actionable project plans.
SAP Analyst
ABAP Lab
09.2016 - 04.2017
- Enhanced SAP applications through Business Rule Framework Plus (BRF+) and integrated BADIs, improving functionality across multiple modules.
- Analyzed and optimized SAP application performance, enhancing system efficiency and reliability.
- Led cross-functional teams in SAP module implementations, ensuring alignment with business objectives.
- Developed custom ABAP programs to automate processes, reducing manual workload and improving accuracy.
Business Analyst
LaunchLeap & eValueshops.com
06.2013 - 08.2015
- Facilitated requirements-gathering sessions with business stakeholders, producing technical specifications for development teams.
- Conducted comprehensive market analysis to identify trends and inform strategic decision-making.
- Collaborated with cross-functional teams to refine business processes and enhance operational efficiency.
- Developed detailed reports and dashboards using advanced data visualization tools for stakeholder presentations.
Education
M.S. - Software Engineering
Concordia University
06-2016
Skills
- Product Roadmap Development
- Agile / Scrum Leadership
- API & GraphQL Design
- Cloud Infrastructure
- AI Solution Architecture
- Data migration
- E-commerce Payment Systems
- Performance tuning
- Stakeholder Management
- Sprint prioritization
- P&C Insurance (Guidewire)
- Compliance Management
- Insurance Risk Analysis
- Insurance Risk Analysis
Certification
- Guidewire ACE Certified, Guidewire Software
- Associate in General Insurance, The Institutes - Risk and Insurance Knowledge Group
Timeline
Lead Technical Consultant
Berkshire Hathaway - Guard Insurance
02.2026 - Current
Technical Product Owner
Solventum (3M)
04.2025 - 01.2026
Product Owner - Corporate Risk and Data Analytics
Allstate Insurance
12.2022 - 03.2025
Product Owner - Payment and API
Fairstone Bank
03.2021 - 10.2022
Senior Business Analyst
Insurity - Chubb, AIG, Starr
04.2017 - 03.2021
SAP Analyst
ABAP Lab
09.2016 - 04.2017
Business Analyst
LaunchLeap & eValueshops.com
06.2013 - 08.2015
M.S. - Software Engineering
Concordia University