Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dawn Fichtner

Largo,MD

Summary

Offer 10+ years of expertise in driving complex, consumer-facing projects to completion on time, on scope and on budget. Extremely organized, detail-oriented problem solver skilled at delivering extraordinary business outcomes to tight timelines while overseeing the daily work of high-performing cross-functional teams. Proven expertise in developing creative solutions in demanding environments and exceeding stakeholder expectations.

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Project Manager

Sysmex America and Fortitude Systems
10.2022 - Current
  • Scoped, managed and directed the migration of 23 hospital networks from their existing end-of-life laboratory software to the new Sysmex platform.
  • Worked with Collaborated with customer executive leadership and led cross-functional teams to ensure 100% on-time delivery of 200+ laboratory sites within scope, designated timeline, and quality expectations.
  • Worked with technical resources and engaged other.

Senior Federal Project Manager

Oracle Health
07.2019 - 07.2022
  • Planned and directed work as part of the Electronic Health Record Modernization (EHRM) project for the Department of Veterans Affairs; managed vendor resources and cross-functional support teams for delivery and deployment of the dental integrated solution.
  • Conducted feasibility analyses; worked with internal/external resources to develop cutover plans, cost estimates and levels of effort (LOEs).
  • Result: Delivered the integrated product solution to the VA Dental Council for IOC (Initial Operating Capability) as well as its upgrade solution the following year.
  • Led data management team in development of SharePoint and PowerBI reports for executive leadership; these resources became templates for all similar report deliverables.
  • Was named Cerner Government Services 2019 'Rookie of the Year.'

Project Manager (contract)

Robert Half Technology
09.2018 - 05.2019
  • Worked with executive leadership and cross-functional teams to plan and implement Phase 1 of the Sunquest LIS for a reference laboratory with an annual volume of 4 million specimens.
  • Client consisted of three laboratory/hospital sites, 23 patient service centers (PSCs), 26 courier routes, and interfaced to 35 different EMR systems.
  • Created and managed the Phase 1 project plan and work breakdown structure (WBS).
  • Managed team resources; coordinated with external vendors to drive joint application design sessions.
  • Introduced client to Agile concepts.
  • Developed/maintained backlog and implemented Change Management processes.

Senior Software Analyst (contract)

Vision Technology Services
06.2017 - 09.2018
  • Worked with Becton Dickinson geographically distributed, cross-functional team of research and development (R&D) staff engineers, scientists and analysts on design and development of next-generation microbiology data management system.
  • In an FDA-regulated environment, managed development of custom data analytic UI that utilized raw data received from microbiology instruments and other integrated systems to provide real-time visibility into critical outliers, patient results, historical trends, and system performance.
  • In an Agile environment, managed test efforts.
  • Conduct sprint and release planning; extracted epics from product requirements document (PRD) to begin feature development.
  • Tracked issues from previous sprints and led efforts to drive toward resolution.

Professional Services Consultant

Sunquest Information Systems
12.2013 - 06.2017
  • Worked with medical directors, laboratory management, and IT teams at large multi-hospital facilities to implement the Sunquest laboratory information system (LIS).
  • Conducted onsite assessments and gathered requirements.
  • Developed and conducted training.
  • Noted clients included the NHS (London, England), NYU Medical Center, more.
  • Led technical teams for data analysis, system configuration, and EHR/instrument integration.
  • Managed data integration efforts between electronic health record (EHR) systems such as Cerner and Epic, data managers, and billing systems.
  • Led Change Management process.
  • Result: In addition to my own assignments, was called upon to move other teams’ previously stalled projects and drive them to successful completion.

Director, Business Operations Training

United Surgical Partners International
04.2009 - 04.2012
  • Directed project to create SharePoint intranet site for RVPs, Administrators, and Business Office Mangers as well as sister site for 1600+ business office personnel.
  • Led efforts to create SharePoint data analytics dashboards and KPIs for surgical centers.
  • Led development of system integration to capture raw performance data; creation of SharePoint-based and customized workflow engines to automate business processes.
  • Result: Data from these SharePoint sites was provided to KPMG for audit purposes.
  • Business Operations achieved better than 99.4% compliance on these internal controls processes.
  • Result: USPI redesigned the company intranet to emulate my role-based 'resource center' model.
  • Led cross-functional team in design, development, and maintenance of computer-based training (CBT) library.
  • Materials covered all aspects of business office operations including patient accounting system (PAS), payments, billing, case scheduling, more.

Education

The University of Texas -

The University of Texas
Austin, TX

Skills

  • Requirements Gathering
  • Documentation
  • Stakeholder Engagement
  • Resource Management
  • Schedule Management
  • Cost Management
  • Change Management
  • Backlog Management
  • MS Word
  • MS Excel
  • MS Project
  • MS Teams
  • MS Visio
  • MS SharePoint
  • Google SmartSheets
  • "As Is"/"To Be" Process Documentation
  • AGILE Methodology
  • Waterfall Methodology
  • Multi-project management
  • Client relationship management
  • Requirements gathering
  • Project planning
  • Project scheduling
  • Documentation management
  • Cross-functional communication
  • Scope management
  • Project plan development
  • Project goals and milestones

Certification

  • Project Management Professional (PMP), Project Management Institute (PMI)
  • Professional Scrum Master (PSM), Scrum.org
  • Secondary Teaching Certification, State of Texas – State Board for Educator Certification

Timeline

Project Manager

Sysmex America and Fortitude Systems
10.2022 - Current

Senior Federal Project Manager

Oracle Health
07.2019 - 07.2022

Project Manager (contract)

Robert Half Technology
09.2018 - 05.2019

Senior Software Analyst (contract)

Vision Technology Services
06.2017 - 09.2018

Professional Services Consultant

Sunquest Information Systems
12.2013 - 06.2017

Director, Business Operations Training

United Surgical Partners International
04.2009 - 04.2012

The University of Texas -

The University of Texas

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