Angela Forty
Tulsa,OK
Summary
Dynamic sales professional, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction and efficiently managing cash operations. Bilingual and organized, I leverage strong communication skills to foster relationships and drive repeat business, ensuring a positive shopping experience.
Overview
8
8
years of professional experience
Work History
Sales Associate
Express
03.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Heater Mechanic
IC of Oklahoma LLC Bus Plant
01.2025 - 03.2025
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Team Member
Whole Foods Market Inc
05.2023 - 11.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Assistant Manager
Forever 21
09.2022 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Packaging and Labeling
Truelieve
04.2022 - 08.2022
- Collaborated with warehouse personnel to ensure proper packaging and labeling of products for international shipment.
- Coordinated shipping logistics for completed orders, verifying correct packaging and labeling to ensure safe delivery.
- Ensured proper packaging and labeling of outgoing shipments, reducing damage claims and improving customer satisfaction.
- Checked accuracy of product packaging and labeling, rectifying any issues.
Sales Associate
Tommy Hilfiger
12.2019 - 03.2020
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier Lead
Chuck E Cheese
02.2018 - 11.2019
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
Cashier
Universal Studios
01.2017 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Acceleration Academy High School
Orlando, FL05-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Bilingual
- Quick learner
- Energetic
- Strong communication skills
- Organized
- Time management
- Professional appearance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Express
03.2025 - Current
Heater Mechanic
IC of Oklahoma LLC Bus Plant
01.2025 - 03.2025
Team Member
Whole Foods Market Inc
05.2023 - 11.2024
Assistant Manager
Forever 21
09.2022 - 05.2023
Packaging and Labeling
Truelieve
04.2022 - 08.2022
Sales Associate
Tommy Hilfiger
12.2019 - 03.2020
Cashier Lead
Chuck E Cheese
02.2018 - 11.2019
Cashier
Universal Studios
01.2017 - 01.2018
High School Diploma -
Acceleration Academy High School
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