Nonetha Mack
Fort Campbell,TN
Summary
Seeking Human Resource role with 10 years of experience, including a dedicated four-year tenure as a Human Resource Assistant. Skilled in full-cycle recruitment, HR administration, and policy development. Proficient in customer service, personnel record maintenance, and HR-specific software.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Human Resource Assistant
NAF Human Resources DOD Civilian Air Force NAF
2018.11 - 2022.10
- Delivered comprehensive customer service, offering guidance on federal employment platforms, policies, and procedures to diverse stakeholders
- Facilitated new employee orientations, clearly communicating details of benefit programs, processing transfer, retirement plans, and government-mandated compensations
- Managed the full cycle of recruitment activities, from posting vacancies and conducting pre-employment screenings to extending job offers and processing hiring documentation
- Supported HR administration by maintaining accurate records, executing personnel actions in the DCPDS system, and contributing to policy development and performance management, processing transfer, promotions, termination, answering question, filing, faxing, and Microsoft office, Excel, and Power Point
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Addressed employee grievances, facilitating conflict resolution and maintaining positive work atmosphere.
- Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
- Managed confidential employee records, safeguarding personal and professional information.
- Assisted in negotiating employee benefits packages, enhancing overall compensation offerings.
- Streamlined administrative tasks, such as scheduling and document management, to improve HR department efficiency.
- Streamlined recruitment processes, reducing time-to-hire through effective coordination with department managers.
Customer Service Representative
Instant Teams
2022.06 - 2022.07
- Company Overview: Remote Job - Varies Companies
- Resolved customer inquiries and issues, ensuring high-quality service and support for product and service-related queries
- Managed a high volume of inbound calls, demonstrating strong communication and problem-solving skills
- Accurately documented and tracked customer issues and resolutions using specialized software, improving response efficiency
- Provided comprehensive billing support, addressed order-related concerns, and effectively communicated complex information to customers across multiple channels
- Remote Job - Varies Companies
Professional Care Assistant
Autism Society of North Carolina
2016.08 - 2018.05
- Delivered comprehensive personal care and hygiene management for individuals with special needs, ensuring a dignified and respectful environment
- Maintained accurate and timely records of provided services, adhering to documentation protocols and contributing to treatment and progress evaluations
- Supported organizational staffing needs and service continuity through effective schedule management, staff training, and collaborative problem-solving with the coordination team
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Participated in ongoing professional development opportunities, staying current with best practices in caregiving techniques.
- Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
- Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care strategies tailored to individual patient needs.
Property Manager
Goins Real Estate
2016.06 - 2018.05
- Assessed and verified tenant applications for compliance with housing regulations, ensuring accuracy and adherence to program standards
- Managed property operations by scheduling staff effectively and maintaining communal areas to uphold safety and cleanliness standards
- Administered financial responsibilities, including the disbursement of petty cash and meticulous record-keeping of rental income and tenant transactions
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Cook
CDC Fort Bragg
2010.12 - 2012.07
- Company Overview: North Carolina
- Ensured a secure and hygienic setting for children, including the sanitization of toys and play equipment
- Documented daily observations and activities of individual children, providing parents with comprehensive updates on behavior and development
- North Carolina
Call Center Representative
ACS Affiliated Computer Service( Verizon)
2007.09 - 2009.02
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Identified upselling opportunities to increase revenue generation.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Administrative Support Assistant
Roberson Weight Loss Clinic
2008.01 - 2009.01
- Company Overview: Lakewood, Washington
- Generated and processed financial documentation, including invoices and statements, utilizing diverse software platforms to maintain organizational efficiency
- Facilitated effective communication by routing phone calls and welcoming visitors, ensuring proper access and information flow
- Lakewood, Washington
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Monitored deadlines closely and submitted required documentation punctually.
- Collaborated with cross-functional teams to complete projects on time and within scope, meeting organizational objectives.
- Enhanced team collaboration by coordinating schedules and organizing meetings for optimal communication and task completion.
- Created organized systems for ordering office supplies regularly, reducing downtime due to lack of necessary materials.
- Assisted executives with various day-to-day tasks such as calendar management and correspondence handling.
- Implemented new software systems that streamlined data entry tasks, resulting in reduced errors and enhanced accuracy.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Medical Receptionist
Dr Duncan Office
2001.10 - 2003.09
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Education
Certificate of Completion - Project Management Professional
The University of Texas at San Antonio
San Antonio, Tx06.2023
Certificate - Human Resource Professional
The University of Texas at San Antonio
01.2022
A.S. - Pharmacy Tech
Clover Park Tech College
Lakewood, Washington01.2010
Skills
- Customer Service
- Communication
- Problem Solving
- Multitasking
- Microsoft Office
- Public Speaking
- Recruitment
- Human Resources
- Training and Development
- Employee Relations
- Property Management
- Cooking
- Administrative Support
- Data Entry
- Microsoft Office Proficiency
- Time Management
- Communication Skills
- Scheduling
- Record Keeping
- Attention to Detail
- Payroll Processing
- Strategic Planning
- Training Delivery
- Interpersonal Skills
Certification
- Certified Professional in Human Resources (PHR) - HR Certification Institute.
- Specific to benefits and wellness areas).
Timeline
Customer Service Representative
Instant Teams
2022.06 - 2022.07
Human Resource Assistant
NAF Human Resources DOD Civilian Air Force NAF
2018.11 - 2022.10
Professional Care Assistant
Autism Society of North Carolina
2016.08 - 2018.05
Property Manager
Goins Real Estate
2016.06 - 2018.05
Cook
CDC Fort Bragg
2010.12 - 2012.07
Administrative Support Assistant
Roberson Weight Loss Clinic
2008.01 - 2009.01
Call Center Representative
ACS Affiliated Computer Service( Verizon)
2007.09 - 2009.02
Medical Receptionist
Dr Duncan Office
2001.10 - 2003.09
Certificate of Completion - Project Management Professional
The University of Texas at San Antonio
Certificate - Human Resource Professional
The University of Texas at San Antonio
A.S. - Pharmacy Tech
Clover Park Tech College
- Certified Professional in Human Resources (PHR) - HR Certification Institute.
- Specific to benefits and wellness areas).
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