Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nong Manthavong

Nlv

Summary

Dynamic bartender with experience at Gordon Ramsey Pub and Grill, adept at managing high-volume service during peak events. Recognized for strong multitasking and exceptional customer service, ensuring a positive atmosphere. Proven reliability and teamwork skills, while maintaining compliance with health regulations and efficiently handling cash management.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Bartender

Gordon Ramsey Pub and Grill at Caesars Palace
03.2020 - Current
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.

In-Room Dining Server

Caesars Palace Hotel And Casino
02.2005 - 08.2016
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Addressed any guest complaints promptly, resolving issues professionally and courteously.
  • Assisted in menu development, incorporating guest feedback to create an enticing selection of options.
  • Collaborated with kitchen staff to ensure prompt preparation and delivery of food items.
  • Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy.
  • Developed strong relationships with repeat guests, providing consistent quality service during each stay.
  • Streamlined the ordering process for improved efficiency and reduced wait times for guests.
  • Provided personalized service to guests, accommodating special requests whenever possible.
  • Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
  • Improved teamwork among staff members by fostering open communication and collaboration between departments involved in the in-room dining process.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.

Bar Apprentice

Gordon Ramsey Pub and Grill at Caesars Palace
08.2016 - 2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Education

Cheyenne High School
North Las Vegas, NV
05.1997

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Customer service expertise
  • Handling difficult customers
  • Cash register operation
  • Hospitality service expertise
  • Service-oriented mindset
  • Alcohol awareness
  • Food service

Certification

Union bartender

Banquet server

Timeline

Bartender

Gordon Ramsey Pub and Grill at Caesars Palace
03.2020 - Current

Bar Apprentice

Gordon Ramsey Pub and Grill at Caesars Palace
08.2016 - 2020

In-Room Dining Server

Caesars Palace Hotel And Casino
02.2005 - 08.2016

Cheyenne High School

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