Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Warehouse Forklift Operator/ Medical Assistant
Express Professional Staffing Agency
Edmond, OK
01.2025 - Current
Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Unloaded and stacked materials by raising and lowering lifting devices.
Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
Packed items into appropriate containers for shipment.
Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
Operated forklift in compliance with OSHA guidelines and organizational policies.
Sanitized, restocked, and organized exam rooms and medical equipment.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Paid attention to detail while completing assignments.
Learned and adapted quickly to new technology and software applications.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Delivered exceptional customer service with timely communication and proactive problemsolving.
Answered client queries and complaints to provide strong customer service.
Greeted incoming customers and provided reliable, friendly customer service.
Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
Helped keep inventory accurate by overseeing daily cycle counts.
Coordinated receiving process and managed dock to efficiently unload trucks.
Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Directed dispatching, routing, and tracking of Number fleet vehicles.
Mental Health Coach
Soul Glo LLC
Charlotte, NC
03.2024 - 01.2025
Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
Implemented stress-reduction techniques into coaching sessions for improved mental well-being among clients.
Maintained records of clients' health progress and compared to health goals.
Maintained thorough documentation of client interactions to ensure continuity of care and track progress effectively.
Evaluated client progress regularly, adjusting coaching approaches as needed for optimal results.
Utilized motivational interviewing techniques to identify client barriers and facilitate behavior change.
Established strong rapport with diverse clientele, fostering trust and open communication during coaching sessions.
Improved client health outcomes by developing personalized wellness plans and tracking progress.
Coached Number clients by developing health goals and action plans.
Supported implementation of patient health plan, weight loss programs and personalized fitness and exercise programs.
Assisted clients in finding new ways to inspire healthier habits.
Enhanced clients'' understanding of nutrition and exercise, resulting in better overall health and wellbeing.
Empowered clients to make informed decisions about their health through education on nutrition, fitness, and stress management.
Provided comprehensive, empowering and professional Type coaching programs so members remain motivated to attain personal health and fitness goals.
Created an accessible resource library containing informative materials on nutrition, exercise, mental health, and other wellness topics.
Recorded health data by asking clients to complete self-assessments.
Utilized evidence-based research to inform coaching methods that produced tangible improvements in clients'' overall health status.
Supported corporate wellness initiatives by providing onsite health coaching services tailored to employees'' needs within the workplace setting.
Addressed clients' mental health challenges by integrating mindfulness and stress-reduction techniques into coaching sessions.
Designed personalized wellness programs to improve clients' overall health, focusing on diet, exercise, and stress management.
Increased awareness of health coaching services by engaging in community events and health fairs.
Reduced clients' risk of chronic diseases by advocating for and guiding them towards more active lifestyle.
Optimized clients' health outcomes by regularly reviewing and updating wellness strategies based on latest research.
Developed and implemented health education programs to help individuals and communities improve health and well-being.
Gave public talks on importance of health education and specific disease prevention and treatment strategies.
Monitored health trends and data to identify health concerns and develop related health education initiatives.
Educated and trained healthcare providers on health education practices for patients.
Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
Boosted player confidence through personalized training sessions and continuous feedback.
Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
Increased athlete''s skills development through individualized training plans based on each player''s strengths and weaknesses.
Reduced player injury rates with the implementation of tailored warm-up routines and strength conditioning exercises.
Enhanced game-day strategies, by meticulously analyzing opponents' tactics and adjusting team plans accordingly.
Developed athletes' skills in various sports, enhancing team performance and individual competence.
Offered constructive feedback to clients to help reach goals.
Warehouse Coordinator
Carlisle food services
Charlotte, NC
08.2022 - 08.2024
Received, tracked and monitored incoming shipments to ensure timely delivery of goods.
Organized and maintained inventory levels in the warehouse by properly stocking shelves, racks, pallets and bins.
Conducted regular cycle counts to maintain accurate records of products stored in the warehouse.
•
Prepared registered and certified mail for dispatch.
Communicated regularly with dispatch operators to receive instructions regarding routes and schedules.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Developed strong relationships with customers by providing personalized assistance and support.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assisted with customer requests and answered questions to improve satisfaction.
Leasing Consultant
R Communities
Charlotte, NC
06.2021 - 08.2022
Making sure rent is currently put in 2
Reaching out to tenants regarding rent 3
Making sure all paper work and files are organized 4
Problem solving 5
Customer service experience 6
QC checks 7
Updating and communication with the team 8
Ran errands 9
Made sure myself and others were working efficiently 10
Property walks to update team with new information
Greeted customers upon arrival, provided assistance with inquiries and directed them to the appropriate department.
Maintained an up-to-date knowledge of hotel products, services, pricing plans and policies.
Provided accurate information regarding availability of rooms for guests.
Handled cash transactions accurately according to established procedures and regulations.
Reviewed daily arrivals list to ensure that all preregistered guests were accounted for properly.
Tracked lost items reported by guests and coordinated their return when found.
Documented customer correspondence in CRM to track requests, problems, and solutions.
Strengthened customer retention by offering discount options.
Assisted in maintaining cleanliness of office areas.
Checked cleanliness of restrooms periodically during shifts.
Team Leader/Supervisor
Carlise food service
Oklahoma City, Oklahoma
06.2016 - 01.2022
I Inspected parts and material, audit cases before shipped, Make sure material and resin or to park while running the machine, shipping and receiving ( Dock work), operated machines, kept up with customers order, and experience with sit down forklift 1 year, reach forklift 2 years, standup forklift 5 years, and
Cherry picker 4 years.
Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Developed strategies for problem solving and conflict resolution among team members.
Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Ensured compliance with all safety regulations in the workplace.
Facilitated communication between cross-functional teams within the organization.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Assigned projects and distributed tasks to team members as per area of expertise.
Trained new employees on company policies, procedures, and safety regulations.
Scheduled regular maintenance activities to maintain equipment performance levels.
Prepared reports detailing production output, inventory levels, labor costs.
Directed safety meetings and checked team compliance with protective equipment and behavioral practices.
Assisted customers with product selection, ordering, shipping and returns.
Ordered stock and priced and shelved incoming goods.
Home Health Care Aide
ResCare Home Care
Goodland, KS
03.2013 - 01.2015
Distribute medication
Cooked daily meals
Clean designated areas
Ran errands
Assist with morning routines
Assist with bed routines
Made sure all medication and treatment's were up to date and appointed for
Assist with grocery shopping-individual needs
Assisted patients with personal care needs, such as bathing, dressing, and grooming.
Performed wound care treatments and managed ostomy supplies.
Utilized equipment such as lifts, wheelchairs, walkers. to assist patients with mobility issues.
Ensured timely documentation of all relevant clinical data related to the patient's progress and outcomes.
Assisted with client personal care needs to foster independence and well-being.
Answered patients' calls to determine how to assist.
Reviewed and updated existing documentation to ensure accuracy of information.
Tracked changes made during each revision cycle using a version control system.
Youth Leader
Desert Breeze Community Center
Las Vegas, NV
06.2010 - 08.2012
Set up lessons and activities 2
Assist with mood swings and attitudes 3
Made things fun but also educational 4
CPR certified 5
Knowledgeable of first aid 6
First response in groups
Managed parent communication including conferences, emails, newsletters and phone calls.
Created a positive learning environment through effective communication with parents, administrators, staff members, and students.
Maintained communication with parents regarding their child's performance, health and safety issues, schoolwork.
Greeted parents and addressed their needs in a professional manner.
Ensured that all customers inquiries were handled promptly and accurately.
Kept records of child’s interactions or transactions, thoroughly recording details of inquiries.