Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Websites
References
Timeline
Generic

Noni Brooks

Streetsboro,OH

Summary

Results-oriented CEO with a strong track record at Tinder Loving Care INC., specializing in disability support services and personal care coordination. Demonstrated expertise in enhancing operational efficiency and building compassionate client relationships. Proficient in medication administration and adept at multitasking to ensure optimal care for individuals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

CEO

Tinder Loving Care INC.
Hudson, OH
06.2022 - Current
  • Formulated guidelines that ensured an ethical work atmosphere.
  • Monitored client development and relayed behavioral updates to the team.
  • Participated in evaluations of client circumstances and development.
  • Fostered trusting relationships with patients to enhance care quality and smoothness.
  • Supported clients in adapting to new lifestyles during recovery periods.
  • Escorted clients to various appointments.
  • Assisted clients with various personal needs including exercise, bathing, and grooming.
  • Cultivated strong client relationships through consistent reliability.
  • Engaged in team discussions to enhance care standards.
  • Kept clients' spaces sanitary by cleaning surfaces and laundering clothes.
  • Facilitated development of social skills for community integration.
  • Coordinated proper dosing and timing of medications for clients.
  • Monitored clients' health and well-being.
  • Developed systems for tracking employee attendance.
  • Established guidelines to enhance workflow efficiency.
  • Boosted resident and staff involvement with organized group activities.
  • Assisted clients in conveying written messages to loved ones.
  • Performed basic first aid procedures when necessary.
  • Supported clients with routine tasks like meal preparation and medication administration.
  • Delivered direct support to individuals with intellectual and developmental disabilities.
  • Guided client families on managing challenging behaviors.
  • Facilitated engaging recreational activities.
  • Monitored patients to ensure compliance with area restrictions.
  • Employed behavior modification strategies under psychologist.

Independent Provider

Self Employed
Maple Heights, Ohio
10.2015 - 06.2022
  • Helped individuals develop independent living skills by teaching them how to manage finances, grocery shop and cook meals at home.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Evaluated clients' requirements and formulated personalized care strategies.
  • Arranged transportation for clients to attend medical appointments.
  • Guided clients through appropriate exercise routines.
  • Developed comprehensive reports to track project advancement.
  • Delivered engaging activities such as reading and board games.
  • Assessed client's environment to pinpoint risk factors.
  • Motivated clients to join activities fostering physical health and emotional wellbeing.

Direct Support Professional

Noni Brooks
Maple Heights, OH
01.2013 - 10.2015
  • Supported individuals with developmental disabilities.
  • Performed various household and caregiving tasks including cooking, cleaning, bathing and companionship.

Legal Assistant

Bevan & Associates
Boston, MA
01.2012 - 01.2013
  • Managed extensive telephone communication lines.
  • Facilitated client onboarding processes efficiently.
  • Handled distribution of legal documents.
  • Filed and distributed legal documents via fax.
  • Responded promptly to customer inquiries.
  • Efficiently handled various responsibilities.
  • Checked client details thoroughly.

Appointment Scheduler/Phone Operator

Cleveland Urology Associates
Middleburg Heights, OH
01.2009 - 01.2012
  • Coordinated appointment schedules.
  • Managed high-volume inbound call systems.
  • Enrolling patients.
  • Managed multi-line switchboard operations effectively.
  • Conducted scans efficiently.
  • Implemented secure and isolated environments for sensitive workloads.
  • Authored detailed reports for healthcare professionals.
  • Demonstrated proficiency in managing multiple tasks simultaneously.
  • Welcomed patients.
  • Monitored communication channels for doctors.
  • Managed and maintained electronic medical records system.
  • Authenticated insurance details.
  • Managed and processed billing transactions efficiently.
  • Collections

Office Assistant

Dr. Brian Miles
Cleveland Heights, OH
01.2005 - 01.2006
  • Coordinated and managed patient appointment schedules.
  • Handled incoming calls.
  • Processed patient registrations efficiently.
  • Organized charts.

Telemarketer

Dr. Lauchlin McKeigan
Shaker Heights, OH
01.2003 - 01.2004
  • Generated leads through targeted cold calling.
  • Coordinated and maintained appointment schedules.
  • Conducted outbound calling campaigns.
  • Scheduled appointments.

Telemarketer

Summit Media
Strongsville, OH
01.2001 - 01.2003
  • Engaged in proactive outreach through telephone calls to potential clients.
  • Conducted extensive cold calling.
  • Exceeded quarterly sales targets consistently.

Education

Healthcare Administration -

University of Phoenix
Beachwood, OH
01.2009

Medical Office Specialist -

Kaplan Career Institute
Cleveland, OH
01.2007

Skills

  • Disability Support Services
  • Disability Advocacy
  • Personal Care Support
  • Employee training
  • Operations oversight
  • Team leadership
  • Communication skills
  • Risk assessment
  • Individual Care Coordination
  • Billing System Optimization
  • Administrative Coordination
  • Proficient Interpersonal Communication
  • Familiar with Clinical Terminology
  • Client Support
  • Scheduling Efficiency
  • Proficient in Managing Multiple Tasks
  • Core Principles of Healthcare Management
  • Document Transmission Skills
  • Regulatory compliance
  • Policy development
  • Client relationship management
  • Financial management
  • Strategic planning
  • Project management
  • Health Data Management
  • Microsoft Office Proficiency
  • Clear Communication Skills
  • Proficient in Office Applications
  • Health Insurance Management
  • Compassionate Caregiver

Accomplishments

  • Best of Hudson Award 2022 (home healthcare services)

Certification

  • (DOO) Director of Operations
  • Medication Administration CAT-1
  • Cpr/First Aid

References

References available upon request.

Timeline

CEO

Tinder Loving Care INC.
06.2022 - Current

Independent Provider

Self Employed
10.2015 - 06.2022

Direct Support Professional

Noni Brooks
01.2013 - 10.2015

Legal Assistant

Bevan & Associates
01.2012 - 01.2013

Appointment Scheduler/Phone Operator

Cleveland Urology Associates
01.2009 - 01.2012

Office Assistant

Dr. Brian Miles
01.2005 - 01.2006

Telemarketer

Dr. Lauchlin McKeigan
01.2003 - 01.2004

Telemarketer

Summit Media
01.2001 - 01.2003

Healthcare Administration -

University of Phoenix

Medical Office Specialist -

Kaplan Career Institute

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