Noni Chavez
Mukilteo,WA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Senior Assistant Store Manager
Spencer's Gifts
05.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
- Handled escalated customer complaints with professionalism which resulted in customer retention.
- Monitored employee performance metrics closely which aided in identifying areas needing improvement or additional training opportunities.
Customer Service Manager
Burlington
06.2023 - 05.2024
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Managed cash handling procedures, reconciling nightly deposits and reporting discrepancies as needed.
- Assisted management with inventory audits to maintain accurate stock levels and minimize discrepancies between physical inventory counts versus computer records.
Assistant Store Manager
GameStop
04.2023 - 10.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Lovers
11.2021 - 04.2023
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Lead Sales Associate
Hot Topic
08.2019 - 10.2021
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Cesar Chavez Community School
Albuquerque, NMSkills
- Customer Service Management
- Goals and performance
- Inventory counting
- Hiring and Training
- Scheduling Coordination
- Upselling and Cross Selling
- Pricing and Markdowns
Timeline
Senior Assistant Store Manager
Spencer's Gifts
05.2024 - Current
Customer Service Manager
Burlington
06.2023 - 05.2024
Assistant Store Manager
GameStop
04.2023 - 10.2023
Assistant Store Manager
Lovers
11.2021 - 04.2023
Lead Sales Associate
Hot Topic
08.2019 - 10.2021
Cesar Chavez Community School
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