NONIE ZOSS
Office Administrator
Virginia Beach,Virginia
Summary
Accomplished administrative and customer service professional with substantial experience at Anthem/BeaconHealthOptions/ValueOptions. Demonstrates a strong ability to multitask and communicate efficiently, resulting in streamlined operations and exceptional service delivery. Proficient in Microsoft Office Suite and recognized as a subject matter expert in Policies and Procedures, ensuring adherence to NCQA standards that enhance productivity and compliance. Acknowledged for fostering a positive environment while consistently driving high levels of satisfaction among customers and team members.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Wegmans
Virginia Beach, VA
02.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Updated databases with new and modified customer data.
- Worked effectively in team environments to make the workplace more productive.
- Performed opening and closing duties including counting money in the register drawer and reconciling discrepancies if any.
- Built and maintained productive relationships with employees.
- Provided assistance to co-workers as needed during peak hours or when short staffed.
- Provided support in onboarding new employees.
Credentialing Administrator III
Carelon Behavioral Health
Norfolk, VA
05.2022 - 09.2024
- Secretary for National Credentialing Committee, Provider Appeals Committee, Stakeholders Committee and Fair Hearings: prepared agendas, created meeting minutes and distributed materials before meetings
- Liaison to committee providers, board members and Stakeholders
- Maintain department Policies and Procedures to NCQA Standards
- Research, update and maintain Education Letter Database
- Provide customer service to providers
- Produce a variety of documents using Excel, Word, Publisher & PowerPoint
- Process department monthly expenditures/reimbursements
- Coordinated with multiple departments to ensure deliverables were completed in a timely manner
- Created workflows for daily tasks
- Demonstrates ability to multitask effectively and adapt quickly to changing circumstances
Administrative Assistant to Network Management Team
Anthem/BeaconHealthOptions/ValueOptions
Chesapeake, VA
01.2007 - 05.2022
- Provide administrative support to Executive Management Team: VPs, Multiple Directors and Managers
- Schedule complex meetings for senior level management
- Secretary for National Credentialing Committee, Provider Appeals Committee, and Fair Hearings: prepared agendas, minutes and distributed materials before meetings
- Maintain department Policies and Procedures to NCQA Standards
- Planned special events for departments
- Provide excellent customer service to providers
- Produce a variety of documents using Excel, Word, Publisher & PowerPoint
- Process monthly expenditures/reimbursements
- Assist other departments as needed
- Demonstrate ability to multitask effectively and adapt quickly to changing circumstances
Education
History
OLD DOMINION UNIVERSITY
NORFOLK, VASkills
- Professional Support Management
- Microsoft Outlook, Word, Excel, Publisher and PowerPoint
- Appointment Management
- Travel Management
- Email Organization
- Multitasking
- Effective Communication
- Confidentiality
- Staff Training Development
References
References available upon request.
Timeline
Customer Service Representative
Wegmans
02.2024 - Current
Credentialing Administrator III
Carelon Behavioral Health
05.2022 - 09.2024
Administrative Assistant to Network Management Team
Anthem/BeaconHealthOptions/ValueOptions
01.2007 - 05.2022
History
OLD DOMINION UNIVERSITY
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