Nonkululeko Msomi
Dallas,Texas
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
LA Fitness
02.2022 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Dispatcher
J.B. Hunt Transport Services, Inc.
03.2021 - 12.2021
- Scheduling, dispatching, and resolving issues for company drivers and contractors, ensuring timely pickups and deliveries by coordinating freight movements while maintaining communication with customers and drivers
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 50+ fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Marketing and Promotions Manager
KDE Holdings
01.2017 - 11.2018
- Assisting with developing and executing marketing strategies, including advertising campaigns and promotional activities to increase brand awareness, generate leads, and drive sales for a company and planning, coordinating, and overseeing all aspects of marketing efforts, including marketing research, budget management, and team leadership to achieve desired results
- Boosted brand awareness by developing and executing targeted marketing campaigns.
- Enhanced company image by creating visually appealing promotional materials and advertising content.
- Generated increased sales revenue through the development and execution of successful promotional events.
- Developed compelling content for various media platforms, including blog posts, whitepapers, press releases, webinars, podcasts, and video presentations that showcased company expertise.
Front Desk Receptionist
Youth for Christ
01.2013 - 12.2016
- Performing clerical tasks, welcoming visitors, answering phone calls, scheduling appointments, directing guests to the appropriate office and office, and maintaining the reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled, coordinated, and confirmed appointments and meetings. Provided a welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Career Diploma - Small Business Management
Penn Foster Career School
Scranton, PA03-2022
Career Diploma - Personal Training
Penn Foster Career School
Scranton, PA02-2021
Bachelor of Arts - Business Management
Management College Of Sourthen Africa
South Africa12-2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Staff development
Languages
English
Full Professional
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Yoga
- Mindfulness Practices
- Running
- Road Trips
- Gym Workouts
- Volunteer Travel
- Backpacking and Hiking
- Homelessness Outreach
Certification
- Certified Personal Trainer
- Advanced Certificate in Teaching English as a Foreign Language
- Wellness Coaching
Timeline
Assistant Manager
LA Fitness
02.2022 - 12.2024
Dispatcher
J.B. Hunt Transport Services, Inc.
03.2021 - 12.2021
Marketing and Promotions Manager
KDE Holdings
01.2017 - 11.2018
Front Desk Receptionist
Youth for Christ
01.2013 - 12.2016
Career Diploma - Small Business Management
Penn Foster Career School
Career Diploma - Personal Training
Penn Foster Career School
Bachelor of Arts - Business Management
Management College Of Sourthen Africa
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