Nonna Tairova
Newport News
Summary
Proven leader in the hospitality sector, adept at boosting customer satisfaction and streamlining operations. At Icelandic USA, spearheaded quality assurance initiatives, enhancing product excellence. Skilled in team management and time management, I excel in optimizing resources and elevating service standards, ensuring compliance and operational efficiency.
Overview
18
18
years of professional experience
Work History
Catering Coordinator
Catring LLC
01.2020 - Current
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
Restaurant Manager
Anzio's Turkish Italian Cusine
02.2012 - 09.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Quality Assurance and Quality Control Manager
Icelandic USA
09.2006 - 01.2012
- Enhanced customer satisfaction through rigorous inspection protocols that ensured high-quality end products.
- Ensured regulatory compliance by staying informed of industry standards and updating policies accordingly.
- Supervised a team of QA/QC professionals, providing guidance and direction for individual growth and development opportunities within the organization.
- Evaluated equipment calibration needs regularly ensuring accurate measurements during inspections.
Education
Master of Arts - Business Administration And Management
MGU
Russia06-2004
Skills
- Customer service
- Team management
- Quality tools
- Time management
Languages
Russian
Full Professional
English
Full Professional
Turkish
Full Professional
Timeline
Catering Coordinator
Catring LLC
01.2020 - Current
Restaurant Manager
Anzio's Turkish Italian Cusine
02.2012 - 09.2019
Quality Assurance and Quality Control Manager
Icelandic USA
09.2006 - 01.2012
Master of Arts - Business Administration And Management
MGU
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