NONNETTE HARROPORAZEM
Mesa,AZ
Summary
A self-starter and detail oriented employee with a proven ability to transcend required job responsibilities. An exemplary performer with demonstrated strength in managing competing priorities with strict deadlines and adapting quickly to enterprise change. Proactive and results oriented with an exceptional skill to communicate, locate and mitigate potential risks to the organization.
Overview
15
15
years of professional experience
Work History
Quality Assurance Specialist I & II
Achieve
09.2015 - 11.2024
- Completed call reviews for 14 assigned business groups, 6 assigned business groups were in Spanish.
- Documented any ongoing issues or trends within the business groups to ensure appropriate processes are being followed by business groups.
- Analyzed and suggested process improvements to QA Liaison/Leadership.
- Completed requested projects from QA Liaison/Leadership.
- Participated in QA Presentations and training for supported business groups to help establish the highest quality knowledge for incoming employees.
- Gathered metrics and offered feedback to design and production teams to improve overall quality.
- Executed software application testing.
- Identified and reported non-conformances and discrepancies on formal audit reports.
- Worked closely with internal, supplier and external audits to prepare materials and answer questions.
- Analyzed technology change announcements for potential impact on processes, products and previously identified conformance issues.
- Participated in cross-functional teams to develop strategies for improving overall product quality and customer satisfaction.
- Reviewed current industry standards and regulatory requirements relevant to product quality assurance practices.
- Trained new employees on quality control processes, emphasizing importance of adherence to standards.
- Reported findings from tests and inspections clearly, providing recommendations for enhancing product integrity.
Payment Operations / Settlement Retention and Cases Specialist
Achieve
06.2013 - 09.2015
- Focused on risk management throughout daily tasks.
- Worked with escalated clients and accounts working towards helping create a smooth transition from hardship to graduating their debt management programs.
- Assisted other business groups as needed to provide skill and insight to better the client and Achieves overall internal processes.
- Executed change management strategies to foster employee adoption and minimize resistance.
- Led cross-functional teams in implementation of systems and technologies to streamline operations and improve data integrity.
- Spearheaded risk assessments, contingency protocols, and disaster recovery strategies, resulting in uninterrupted business operations during unforeseen events.
- Assisted with implementing new processes and procedures.
- Implemented customer relationship management strategies to improve client satisfaction.
- Resolved operational issues promptly to minimize impact on business continuity.
- Streamlined workflow processes resulting in increased productivity and reduced costs.
- Enhanced communication channels between departments for better collaboration.
- Communicated regularly with external and internal personnel to understand and meet their needs.
- Resolved or escalated business problems to keep operations moving smoothly.
- Remitted Settlement Payments using Phone, ACH, E-mail, On Line payment methods.
Creditor Que
Achieve
01.2010 - 06.2013
- Updated Client Files
- Liaised between Creditors & FDR Negotiators
- Remitted Settlement Payments using Phone, ACH, E-mail, On Line payment methods.
- Inbound/Outbound calls
- Maintained records of credit transactions, decisions, and payments.
Education
Completed Undergraduate Courses - Political Science, International Relations
Foothill Colleg
Los Altos, CASkills
- Written Communications
- Action Oriented
- Decision Quality
- Analytical and Logical reasoning
- Time Management
- Organizational Agility
- Verbal and written communication
- Attention to detail
- Call review analysis
- Process improvement
- Adaptability and flexibility
- Team collaboration
- Training facilitation
- Quality assurance
- Risk assessment
- Multitasking abilities
- Problem-solving
- Decision-making
- Tableau
- Verint
- Salesforce
- Genesys
- Analytical thinking
- Troubleshooting
- Documentation skills
- Time management
- Interpersonal skills
- Self motivation MS Office
LANGUAGES
French, Bilingual or Proficient (C2)
Spanish, Bilingual or Proficient (C2)
Timeline
Quality Assurance Specialist I & II
Achieve
09.2015 - 11.2024
Payment Operations / Settlement Retention and Cases Specialist
Achieve
06.2013 - 09.2015
Creditor Que
Achieve
01.2010 - 06.2013
Completed Undergraduate Courses - Political Science, International Relations
Foothill Colleg
Similar Profiles
Kelsey KingKelsey King
Advanced Loan Specialist at AchieveAdvanced Loan Specialist at Achieve
Erica BigleyErica Bigley
Vice President, Corporate Communications at AchieveVice President, Corporate Communications at Achieve
Roy FowlerRoy Fowler
Debt Consultant at AchieveDebt Consultant at Achieve
PATRICIA LAMBDINPATRICIA LAMBDIN
Staff Accountant/Treasury Analyst at MEADOWBROOK INSURANCE INC.Staff Accountant/Treasury Analyst at MEADOWBROOK INSURANCE INC.
Terri HuishTerri Huish
4th Grade Teacher at Mesa Public Schools4th Grade Teacher at Mesa Public Schools