Nonnie Dickson
Summary
Adaptable professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities along with warehouse experience. Accustomed to streamlining processes to increase overall efficiency. Equipped to work hard in fast-paced, constantly changing environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Book Editor
Freelance
Waukee, IA
07.2018 - Current
- Provide concise and constructive editorial feedback
- Review for grammar, spelling, punctuation, syntax and accuracy
- Recommend revision of wording, sentences and paragraphs to maintain story flow and understanding
- High attention to detail
- Fact-checking, research and verify information for accuracy
B&W Digital Operator
The Printer, Inc.
Des Moines, IA
01.2022 - 04.2022
- Set up and operated printing press machines.
- Printed variable data to pre-printed material while maintaining confidentiality of clients.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Performed diagnostic and troubleshooting procedures to find, identify and fix root causes of mechanical issues.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 50 pounds.
Home Preservation Specialist I
Wells Fargo (Aerotek)
West Des Moines, IA
12.2019 - 03.2021
- Tracked customer requests and interaction details, documented problems and recorded solutions offered via data entry in MSP and ERLMF systems
- Evaluated information to explore issues, developed potential solutions while maintaining high-quality service paying special attention to needs or wants throughout home preservation process
- Managed calls effectively in complex, fast-paced and challenging call center environment
- Self-directed, work driven with high level of personal accountability and attention to detail
- Accessed information on multiple systems to inform borrowers of loan terms, important dates and deadlines
- Notified and ensured customer understanding of current status, options, timelines, coordination touch points and obligations through loss mitigation process and loan modification decision
- Adhered to government and company guidelines to ensure highest level of quality and customer service
Customer Service Representative
Mercer (Aerotek)
Urbandale, IA
10.2019 - 12.2019
- Recommended insurance to customers by thoroughly explaining details
- Reviewed customer needs and means to determine appropriate policy offerings
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Built relationships through active listening to provide excellent service
- Reviewed and updated client correspondence files and database information to maintain accurate records
- Modified and updated existing policies
- Reviewed and verified data, including addresses, phone numbers, names, ages and values
Senior Customer Service Representative
Athene
West Des Moines, IA
09.2010 - 10.2017
- Learned and maintained in-depth understanding of products to offer knowledgeable responses, answer questions and address complaints
- Monitored ongoing issues to deploy solutions for outstanding concerns
- Maintained accurate account data with manual forms processing, digital information updates and data entry
- Trained new employees in customer service, procedure, data entry and conflict resolution
- Boosted team spirit and performance by communicating clear expectations and goals to team members
- Compiled feedback and recommended improvements to management
Account Service Representative II
Security Benefit
Topeka, KS
08.2007 - 10.2009
- Answered phones in fast-paced call center environment, responding to customer and peer requests for product and service information
- Maintained accurate customer account data with manual forms, processing and data entry
- Calculated and processed annuitization quotes, payments and death settlements
- Processed financial transactions and inputted manual checks
- Identified, researched and resolved customer service issues
- Recognized, documented and alerted supervisors of trends in customer calls
- Engaged in continuous learning and development opportunities
Education
Bachelor of Arts -
University of Kansas
Lawrence, KS12.2005
Associate of Applied Science -
Washburn University
Topeka, KS05.2002
Skills
- Attention to detail
- Effective problem solver
- Database management
- Research and trend detection
- Training and mentoring
- Verbal, written expertise
- MS Office Suite knowledge
- Warehouse Maintenance
Certification
Series 6 License, expired
Timeline
B&W Digital Operator
The Printer, Inc.
01.2022 - 04.2022
Home Preservation Specialist I
Wells Fargo (Aerotek)
12.2019 - 03.2021
Customer Service Representative
Mercer (Aerotek)
10.2019 - 12.2019
Book Editor
Freelance
07.2018 - Current
Senior Customer Service Representative
Athene
09.2010 - 10.2017
Account Service Representative II
Security Benefit
08.2007 - 10.2009
Bachelor of Arts -
University of Kansas
Associate of Applied Science -
Washburn University