Ebonie Crawford
Birmingham,AL
Summary
A dynamic and team-focused Medical Receptionist with a strong dedication to excellence in high-volume settings. Acknowledged for establishing outstanding connections with patients, fostering enduring relationships with both patients and caregivers. Committed to offering comprehensive support in pain management settings, ensuring both physical comfort and emotional well-being. Proficient in managing charts, data entry, administrative tasks, and procedural codes. Experienced in documentation, nutritional counseling, and ICD-9 coding. Demonstrates expertise in maintaining continuity of care records and fostering positive client relations. Capable of working independently and thriving in a collaborative environment. Hardworking [Job Title] brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Billing Clerk
Dr Steve Kelly Disease specialists of the eye
03.2023 - 03.2024
- Greet patients and visitors warmly, providing assistance and direction as needed.
Manage appointment scheduling efficiently, ensuring optimal utilization of clinic resources. - Verify patient insurance details accurately and collect payments at the time of service.
- Handle billing inquiries promptly, providing clear explanations and resolutions to patients.
- Maintain meticulous records of patient interactions, appointments, and billing transactions in compliance with confidentiality regulations.
Front Desk Coordinator
Dr. Robert Russell, DPM - Podiatric Surgery
06.2021 - 12.2022
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Receptionist
AlaMed Injury Clinic
06.2016 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Medical Assistant
DR. NANCY PAJARO MD
10.2014 - 06.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
ASSOCIATE OF SCIENCE - MEDICAL ASSISTANT
Harrison College
Elkhart, IN01.2010
HIGH SCHOOL DIPLOMA - GENERAL
Memorial High School
Elkhart, IN01.2000
Skills
- Vital Signs (6 years)
- Receptionist (9 years)
- Patient Care (6 years)
- EMR (6 years)
- Front Desk (8 years)
- Front Office (8 years)
- Reception (8 years)
- Medical Office Experience (8 years)
- Medical Receptionist (8 years)
- Medical Records (6 years)
- ICD-9 (4 years)
- Medical Billing (3 years)
- Medical Scheduling (6 years)
- Medical Coding
- CPT Coding (2 years)
- Pain Management
- ICD-10
- Transcription
- QuickBooks
- Medical Terminology
- Insurance Verification
- Experience Administering Injections
- Medical office experience
- Medical terminology
- Communication skills
- Clinic
- Medical records
- EMR systems
- ICD-9
- Medical coding
- Typing
- Vital signs
- Front desk
- Customer service
- Microsoft Office
- Microsoft Excel
- Surgery
Certification
- CPR
- AED Certification
- Certified Medical Assistant
- Certified Coding Specialist
- Medical Billing Certification
Assessments
- Customer focus & orientation, Proficient, 09/01/21, Responding to customer situations with sensitivity
- Scheduling, Proficient, 01/01/22, Cross-referencing agendas and itineraries to avoid scheduling conflicts
Personal Information
Title: Medical Assistant/ Receptionist
Timeline
Medical Receptionist/Billing Clerk
Dr Steve Kelly Disease specialists of the eye
03.2023 - 03.2024
Front Desk Coordinator
Dr. Robert Russell, DPM - Podiatric Surgery
06.2021 - 12.2022
Receptionist
AlaMed Injury Clinic
06.2016 - 04.2020
Medical Assistant
DR. NANCY PAJARO MD
10.2014 - 06.2016
ASSOCIATE OF SCIENCE - MEDICAL ASSISTANT
Harrison College
HIGH SCHOOL DIPLOMA - GENERAL
Memorial High School
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