Nonsikelelo Ndlovu

Rainbow Hotel

01.2023 - 08.2024

Provided personalized service to VIP guests, exceeding expectations and fostering repeat businesses
Coordinated with other departments on customer needs, ensuring smooth operations and guest satisfaction.
Addressed customers queries and concerns promptly, ensuring a positive hospitality experience.
Handled special requests from passengers professionally, demonstrating adaptability and problem-solving skills.
Provided personalized service to VIP guests, exceeding expectations and fostering repeat business.
Collaborated with team members to maintain consistently high cleanliness standards across all rooms
Developed strong relationships with repeat passengers, enhancing their loyalty towards the hotel
Conducted thorough inspections of cabins post-cleaning, guaranteeing adherence to company quality standards.
Demonstrated excellent communication skills when interacting with guests from diverse backgrounds and cultures.
Ensured timely room turnovers for incoming guests by working efficiently and adhering to tight schedules.
Enhanced guest satisfaction by providing exceptional room cleaning and maintenance services.
Promoted safe practices among guest members by adhering to safety procedures at all times.
Answered guests questions and provided solutions to issues arising during visits.